- Embracing outdoor adventures such as hiking and snowboarding
- I enjoy cooking for friends and family gatherings
- Committed to improving personal fitness through regular gym use
Montana Farrugia
Richmond
Summary
Dynamic and organized professional with a strong background in customer service at SAMSIC Assistance Canada. Known for exceptional problem-solving skills and efficient time management, I consistently enhance guest experiences while maintaining a friendly demeanor. Proven ability to multitask and adapt in high-pressure environments, ensuring seamless operations and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Stay at Home Mom
N/A
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Efficient time management skills.
- Effectively create and stick to schedules and budget.
- Organized and detail-oriented with a strong work ethic.
Passenger Service Agent
SAMSIC Assistance Canada
04.2022 - 06.2023
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
Front of House Employee
Thomas Haas Chocolates
11.2018 - 08.2019
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Accurately operated cash register to process customer payments.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Front of House Employee
South Side Sports Club
05.2018 - 11.2018
- Efficiently took coffee and food orders.
- Made coffee's with espresso machine.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Guest Service Representative
Grouse Mountain Resorts
11.2017 - 05.2018
- Issued and sold various mountain and ski passes.
- Handled payment transactions accurately and balanced tills at the end of shift.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Education
High School Diploma -
Mt Gravatt State High School
Brisbane, Australia12-2015
Skills
- Friendly, positive attitude
- Customer service
- Time management
- Dependable and responsible
- Problem-solving
- Organizational skills
- Multitasking
- Active listening
Interests
Timeline
Stay at Home Mom
N/A
06.2023 - Current
Passenger Service Agent
SAMSIC Assistance Canada
04.2022 - 06.2023
Front of House Employee
Thomas Haas Chocolates
11.2018 - 08.2019
Front of House Employee
South Side Sports Club
05.2018 - 11.2018
Guest Service Representative
Grouse Mountain Resorts
11.2017 - 05.2018
High School Diploma -
Mt Gravatt State High School
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