GINO VALENTINI
Barrie,ON
Summary
Technical Consultant with over 20 years of experience in maintaining local area networks, upgrading hardware and troubleshooting. Developed long-standing rapports with corporate clients and provided equipment-based training that increased engraving system quarterly sales up to 70%. Seeking to leverage my technical consulting expertise to enhance operations for a reputable company in the Barrie community.
Overview
28
28
years of professional experience
1
1
Certification
Work History
TECHNICAL CONSULTANT
Signature Engraving Systems
Holyoke, MASS.
01.2003 - 01.2013
- Provided on-site and remote technical consultation to customers on product usage and maintenance.
- Monitored system performance, and applied root-cause analysis to resolve issues in a timely manner.
- Tested existing software applications prior to deployment in the production environment.
- Delivered expert guidance and comprehensive training sessions on engraving systems to client staff.
- Implemented robust disaster recovery and business continuity plans to mitigate risk.
- Collaborated with the company's chief support agent on technical support issues through troubleshooting.
TECHNICAL SUPPORT AGENT
Teletech Canada
London, ON.
01.2004 - 01.2005
- Served as the first point of contact for incoming technical service calls.
- Assessed customer inquiries to determine the best course of action for resolution.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Provided guidance on software installation techniques as well as basic computer operations.
- Independently researched solutions using resources, determining root causes, and designing customized solutions for unique customer situations.
- Maintained positive working relationship with fellow staff and management.
TECHNICAL CONSULTANT
Mister Keys Limited
Concord, ON.
01.2003 - 01.2004
- Refurbished PCs and standardized engraving systems for over 30 stores
- Installed network printers and provided access for employees
- Assessed client's IT infrastructure, identified gaps and recommended improvements.
- Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
- Troubleshot and resolved problems with programs and systems.
- Established and maintained strong client relationships through exceptional problem-solving and technical support.
RETAIL & CORPORATE ENGRAVER
Mister Keys Limited
Concord, ON.
01.1990 - 01.2001
- Completed high priority engraving orders for corporate sales.
- Consulted with clients requesting customized products and recreated corporate logos.
- Managed and hired a team of 6 employees at Fairview Mall Store for 3 years.
- Created and inputed employees' timesheets and prepared weekly budget reports for head office.
- Established employees' inter-office email system as primary communication for information sharing.
- Standardized all retail stores' engraving software to operate at the newest version across four provinces.
SALES ASSOCIATE
Timothy Eaton Company Ltd.
Toronto, ON.
01.1985 - 01.1990
- Responsible for maintaining the book department's product inventory, customer inquiries and delivery of buying office's directives.
- Authorized returns from publishing companies and showcased daily and weekly promotional book sales.
- Accredited in increasing book sales through constructive feedback from the buying office, customers and redesign of the department's layout.
- Trained seasonal employees on cash registers and operational procedures in a fast-paced environment.
Education
DIPLOMA - PC LAN SPECIALIST
Unicom Institute of Technology
Mississauga, ON01.2001
Skills
- Communication Skills
- Bilingual
- Customer Service
- Team Collaboration
- Software Troubleshooting
- Information Technology
- Hardware
- Microsoft Windows
- Adobe Software
- Corel Draw Graphics Suite
- Designed Software
- LibreOffice
- Signature Engraving Software
Certification
- A+
- Net+
- I Net+
- CNA
- CCNA
- MCP
Languages
Italian
Professional
References
References available upon request.
Timeline
TECHNICAL SUPPORT AGENT
Teletech Canada
01.2004 - 01.2005
TECHNICAL CONSULTANT
Signature Engraving Systems
01.2003 - 01.2013
TECHNICAL CONSULTANT
Mister Keys Limited
01.2003 - 01.2004
RETAIL & CORPORATE ENGRAVER
Mister Keys Limited
01.1990 - 01.2001
SALES ASSOCIATE
Timothy Eaton Company Ltd.
01.1985 - 01.1990
DIPLOMA - PC LAN SPECIALIST
Unicom Institute of Technology
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