Monsurat Dosunmu
Winnipeg,MB
Summary
Detail-oriented professional with a proven track record in quality control and customer service. Skilled in implementing quality measures and managing customer feedback to enhance service delivery and satisfaction.
Overview
10
10
years of professional experience
Work History
Quality Control
Kruger Inc
Toronto, Ontario
10.2024 - 06.2025
- Inspected and sorted linens for quality control.
- Performed quality control checks on filled containers of products.
- Maintained production records and tracked quality control measures.
- Implemented quality control measures throughout the shift operations process.
- Established quality control standards for fabricated materials.
- Performed quality control checks on completed electrical drafting documents.
- Implemented quality control processes throughout the development cycle.
- Performed quality control checks on completed drafts before delivery.
- Maintained quality control standards for all fabricated products.
- Reviewed existing Quality Control documents for accuracy and completeness.
- Implemented quality control measures to maintain production standards.
- Monitored quality control throughout the duration of each project.
Customer Service Representative
S Sigma Consulting Group Customer Service Agent Sigma Consulting Group • Ikeja, Nigeria
Lagos
08.2018 - 11.2022
- Processed customer orders and maintained accurate records in the system.
- Assisted customers with inquiries about energy products and services.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Handled returns and exchanges following company policies and procedures.
- Maintained knowledge of company products to offer informed recommendations.
- Managed customer feedback to identify areas for service enhancement.
Customer Service Representative
Bluetti Energy Nigeria Limited • Ikeja, Nigeria
Lagos
05.2015 - 06.2018
- Assisted customers with inquiries about energy products and services.
- Processed customer orders and maintained accurate records in the system.
- Resolved product issues through effective communication and problem-solving skills.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Provided product demonstrations to educate customers about energy solutions.
- Maintained knowledge of company products to offer informed recommendations.
- Managed customer feedback to identify areas for service enhancement.
Education
High National Diploma - Business Administration
Moshood Abiola Polytechnic
07-2016
Skills
- Quality inspection
- Quality assurance
- Quality documentation
- Process improvement
- Compliance auditing
- Customer relationship management
Timeline
Quality Control
Kruger Inc
10.2024 - 06.2025
Customer Service Representative
S Sigma Consulting Group Customer Service Agent Sigma Consulting Group • Ikeja, Nigeria
08.2018 - 11.2022
Customer Service Representative
Bluetti Energy Nigeria Limited • Ikeja, Nigeria
05.2015 - 06.2018
High National Diploma - Business Administration
Moshood Abiola Polytechnic