Monsurat Ahmed

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• Maintained confidentiality of records relating to clients' treatment
• Maintained medical supply inventory levels and ordered additional supplies when needed.
• Followed HIPAA guidelines to ensure confidentiality of patient information.
• Received and screened telephone calls and visitors by determining or addressing needs.
• Registered patients and scheduled appointments.
• Routed laboratory or diagnostic results to appropriate staff.
• Collected information, verified insurance and collected co-payments for patients as part of check-in process.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Communicated effectively with other healthcare staff members regarding patient care plans.
• Prepared patient charts prior to each appointment.
• Assisted with referrals and prepared medical records for patients.
• Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
• Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
• Communicated with patients with compassion while keeping medical information private.
• Managed medical records using an electronic health record system.
• Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
• Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
• Leveraged [Software] skills to input and compile data gathered from various sources.