Monsour Ahmod
Ottawa,ON
Summary
"Dedicated professional with proven expertise in customer service and computer skills, demonstrated at Tim Hortons and Falcon Consultancy. I excel in fostering team collaboration, enhancing customer satisfaction, and maintaining office operations. I have significantly improved efficiency and workplace synergy by leveraging a positive attitude and problem-solving abilities for superior results."
Overview
1
1
year of professional experience
Work History
Team Member
Tim Hortons
05.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
Front Desk Receptionist
Falcon Consultancy
04.2023 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
College Diploma - Electro-mechanical Engineering Technician
Algonquin College
Ottawa, ON02.2026
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Collaboration and Teamwork
- Computer Skills
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Travelling, Cooking, Sports
I have traveled to several places that have left a lasting impact on me. Experiencing different cultures and environments has taught me adaptability and the importance of understanding diverse perspectives.
Cooking is a passion of mine. I enjoy experimenting with different recipes and cooking for family and friends. Cooking has also taught me patience and the importance of attention to detail—skills that translate well into any professional role.
Sports have always been a part of my life. Whether playing on a team or engaging in solo activities, sports have taught me discipline, teamwork, and perseverance.
Timeline
Team Member
Tim Hortons
05.2024 - Current
Front Desk Receptionist
Falcon Consultancy
04.2023 - 02.2024
College Diploma - Electro-mechanical Engineering Technician
Algonquin College
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