Monserrat Santana
Lakewood
Summary
Accomplished Area Manager specializing in operations management and cross-functional collaboration. Expertise in monitoring key performance indicators and driving team productivity. Committed to fostering a positive environment and supporting career growth for associates. Known for effectively onboarding and mentoring new managers, leading to improved team outcomes and operational success.
Overview
4
4
years of professional experience
Work History
Area Manager, L4
Amazon.com Services
Los Angeles, CA
07.2022 - Current
- Oversee daily operations to ensure efficiency and adherence to Amazon's operational standards
- Train staff on safety protocols and operational best practices
- Oversee L3 hiring, onboarding, performance, and career growth
- Onboard and mentor new L4 area mangers and provide resources needed for their success in the role
- Monitor key performance indicators to drive productivity and team performance through weekly metrics review
- Handle escalations and guide associates on issue resolution
- Resolve conflicts promptly to promote positive environment for customers
- Planned the launch of new counter sites in multiple stores throughout the region and assisted in an Amazon Fresh grand opening
- Work with partners from several departments such as Transportation, PXT, and LP, including WFM leadership and AP
Education
Bachelor of Science - Animation/Illustration
California State University, Long Beach
Long Beach, CA05-2017
Skills
- Project planning and development
- Staff and performance management
- Operations management and monitoring
- Team development
- Staff training and lead development
- Data analysis and reporting
- Cross-functional collaboration
- Customer service
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Area Manager, L4
Amazon.com Services
07.2022 - Current
Bachelor of Science - Animation/Illustration
California State University, Long Beach