Monserrat Molina
Sylmar
Summary
Dynamic professional with a proven track record at Starbucks, excelling in staff management and customer service. Enhanced team productivity through strategic planning and effective communication, fostering a positive work environment. Recognized for implementing efficient workflows that improved operational effectiveness and reduced employee turnover. Committed to excellence and continuous improvement.
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
3
3
years of professional experience
Work History
Supervisor
Starbucks
08.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Gymnastics Coach Instructor
Magnitude Cheer
11.2021 - 12.2024
- Implemented injury prevention protocols reducing occurrences of injuries within the program.
- Championed a culture of sportsmanship by modeling respect, integrity, and fair play during practices and competitions.
- Established valuable connections within the gymnastics community assisting in job opportunities postgraduation.
- Provided constructive feedback on athletes'' performances during competitions, helping them identify areas for improvement and refine their techniques.
- Created an inclusive environment where all athletes felt valued which boosted overall team morale.
- Collaborated with fellow coaches to plan engaging practices that challenged athletes while promoting skill acquisition and mastery.
- Enhanced athlete performance by developing individualized training plans and incorporating innovative coaching techniques.
- Increased team success through effective communication, goal-setting, and motivational strategies.
- Developed and implemented new drills and activities to increase student engagement and growth.
- Developed relationships with clients to provide ongoing support and encouragement.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Researched latest industry trends and developments to keep abreast of best practices.
- Assisted in developing marketing materials to promote coaching services.
- Developed and delivered presentations to educate clients on topics related to coaching.
- Developed and maintained network of professional resources to refer clients to.
Education
Bachelor of Science - Neuroscience
University of California, Los Angeles
Los Angeles, CA05-2025
Bachelor of Science - Mathematics
University of California, Los Angeles
Los Angeles, CA05-2025
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Strategic planning
- Inventory control
- Conflict resolution
- Expectation setting
- Financial management
- Verbal and written communication
- Quality control
- Employee development
- Multitasking
- Problem-solving
- Organizational skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
Starbucks
08.2023 - Current
Gymnastics Coach Instructor
Magnitude Cheer
11.2021 - 12.2024
Bachelor of Science - Neuroscience
University of California, Los Angeles
Bachelor of Science - Mathematics
University of California, Los Angeles
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