Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Monserrat Magana

Whittier

Summary

Program Leader with a proven track record at Boys and Girls Club, excelling in relationship building and strategic planning. Enhanced program efficiency through innovative process improvements, resulting in increased participant satisfaction. Bilingual communicator skilled in issue resolution and fostering collaboration, ensuring a positive environment for both staff and participants. Good communication skills with staff, students and parents.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Program Leader

Boys and Girls Club Whittier
08.2024 - Current
  • .Cultivated a culture of continuous improvement empowering team members to share ideas and suggestions for program optimization.
  • Established strong relationships with stakeholders, fostering collaboration and support for program initiatives.
  • Coordinated with international partners to align project goals, expanding program's global reach and impact.
  • Drove successful completion of projects by meticulously planning and monitoring project timelines and milestones.
  • Stayed current on guidelines to maintain compliant program operations.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
  • Developed and executed strategic plans for program enhancement, resulting in higher participant satisfaction.
  • Improved program efficiency by streamlining processes and implementing best practices.

Program Leader

Boys and Girls Club La Habra
08.2022 - 06.2023
  • Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
  • Implemented well-received activities and events.
  • .Effectively managed time-sensitive projects delivering results within deadlines without compromising quality standards.
  • Monitored program performance through regular evaluations, identifying areas for improvement and implementing necessary changes.
  • Improved program efficiency by streamlining processes and implementing best practices.
  • Developed and executed strategic plans for program enhancement, resulting in higher participant satisfaction.

Cashier Manager

Burito Track
06.2021 - 07.2022
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
  • Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.

Sales Associate

Santa Fe Springs Swap Meet
06.2019 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

California High School
Whittier, CA
06.2022

Skills

  • Relationship building
  • Activity planning
  • Program activities
  • Issue resolution
  • Staff coordination
  • Customer focus
  • Supervision and oversight
  • CPR certified
  • Child development
  • Bilingual communication
  • Patience and composure
  • Store management support
  • Customer service
  • Crowd management
  • Public speaking

Certification

CPR

First aid certification

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Program Leader

Boys and Girls Club Whittier
08.2024 - Current

Program Leader

Boys and Girls Club La Habra
08.2022 - 06.2023

Cashier Manager

Burito Track
06.2021 - 07.2022

Sales Associate

Santa Fe Springs Swap Meet
06.2019 - 01.2020

California High School

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Monserrat Magana