Monserrat Jeanette Cuellar Flores
Moreno Valley
Summary
Dynamic and adaptable professional with experience at Pieology Pizzeria, excelling in customer service and teamwork. Proven ability to maintain organized operations and effectively manage time during high-pressure situations. Hardworking crew member who presents a solid understanding of operational practices and safety standards. Effectively comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
Pieology Pizzeria
Tustin
06.2022 - 02.2023
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained an organized work area to ensure efficient operations.
- There were many situations in which we experienced multiple callouts, leaving us shorthanded for our staff, and getting through lunch rushes. I would bounce between roles to ensure everything kept running smoothly, communicating needs to other team members, and learning new processes quickly.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Interacted pleasantly with guests to deliver quality customer service.
Day Care Assistant
Big Adventure Childcare
Anaheim
08.2020 - 06.2021
- Kept accurate records of attendance, meals served, nap times and other important information related to childcare.
- Created stimulating learning opportunities through hands-on experience with educational toys and materials.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Followed all state regulations pertaining to childcare facilities including sanitizing materials after use by multiple children.
- Assisted teachers during transitions between activities ensuring smooth transitions without disruption or confusion.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
Education
High School Diploma -
Polaris High School
Anaheim, CA05-2024
Business Administration
Riverside City College
Riverside, CASkills
- Time management
- Creativity
- Adaptability
- Communication skills
- Teamwork skills
- Customer service
- Team collaboration
- Organizational skills
References
Available upon request
Adaptability
There were many situations where we experienced multiple callouts, leaving us shorthanded for our staff and getting through lunch rushes. I would bounce between roles to ensure everything kept running smoothly, communicating needs to other team members, and learning new processes quickly.
Certification
- I have a certification in Digital Marketing
Timeline
Crew Member
Pieology Pizzeria
06.2022 - 02.2023
Day Care Assistant
Big Adventure Childcare
08.2020 - 06.2021
High School Diploma -
Polaris High School
Business Administration
Riverside City College
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