Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monserrat Guzman Gutierrez

Highland

Summary

Detail oriented and dependable administrative support professional with experience in customer service, documentation, record keeping, data entry, order processing, and team collaboration. Recognized for accuracy, organization, professionalism, and the ability to adapt quickly in fast paced environments. Experienced in maintaining records, coordinating daily operations, and providing exceptional customer service. Working knowledge of Microsoft Word, Outlook, and Excel. Bilingual in English and Spanish.

Overview

4
4
years of professional experience

Work History

Merchandising Execution Team Associate

Home Depot
Redlands, CA
03.2026 - Current
  • Complete merchandising projects while maintaining accuracy, organization, and attention to detail.
  • Utilize company systems to track inventor, product information, and assigned tasks.
  • Collaborate with team members to meet deadlines and changing business priorities.

Customer Service Lead & Administrative Coordinator

Totally Raw
Colton
12.2022 - 10.2025
  • Answered phone calls, assisted customers, and resolved issues while providing excellent customer service.
  • Processed customer orders, entered information into company systems, and maintained accurate records and documentation.
  • Coordinated shipping and fulfillment by organizing orders, printing shipping labels, and ensuring deliveries were met.

Behavioral Interventionist

360 Behavioral Health
Riverside
09.2023 - 02.2024

• Maintained detailed client documentation, progress notes, and behavioral records.
• Collected, organized, and tracked data while ensuring confidentiality and accuracy.
• Participated in meetings and collaborated with multidisciplinary teams.
• Prepared documentation used to support treatment and service planning.

Education

No Degree - Pre-Nursing

San Bernardino Valley College
San Bernardino, CA
07.2027

High School Diploma -

Citrus Valley HighSchool
Redlands
06.2020

Skills

  • Administrative Support & Office Procedures
  • Data Entry & Documentation
  • Record Keeping & Filing
  • Microsoft Word, Outlook & Excel
  • Customer Service & Conflict Resolution
  • Scheduling & Organization
  • Confidentiality & Compliance
  • Bilingual English/Spanish
  • Written & Verbal Communication
  • Team Collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Merchandising Execution Team Associate

Home Depot
03.2026 - Current

Behavioral Interventionist

360 Behavioral Health
09.2023 - 02.2024

Customer Service Lead & Administrative Coordinator

Totally Raw
12.2022 - 10.2025

No Degree - Pre-Nursing

San Bernardino Valley College

High School Diploma -

Citrus Valley HighSchool
Monserrat Guzman Gutierrez