MONSERRAT FLORES

• Enterprise dedicated to the creation and sale of sweet and savory food.
• Creation of edible boxes for special dates.
• Elaboration of fresh and stuffed pasta.
• Production of cakes, cheesecakes, brownies, etc.
• Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
• Ensured consistent quality of bakery products by conducting regular taste tests and adjusting recipes when necessary.
• Assisted in reducing waste by accurately measuring ingredients during preparation and utilizing leftover dough for new creations.
• Contributed to business growth by participating in promotional events showcasing the bakery''s offerings to potential clients or at community gatherings.
• Maintained clean, organized kitchen to maximize efficiency and food safety.
• Decorated baked goods and designed visually appealing displays of finished products.

• Graphic creations for social medias
• Menu development for customers
• Execution and development of events, such as weddings, baptisms, birthdays, and others
• Cash management stock control and contact with suppliers.
• Increased sales revenue by developing and implementing effective marketing strategies for commercial products.
• Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
• Managed budgets and financial reporting, ensuring accurate forecasting and cost control for optimal profitability.
• Developed strong partnerships with key stakeholders, fostering collaboration to achieve shared goals.
• Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
• Optimized supply chain management by establishing strong relationships with vendors, reducing lead times and inventory costs.

Cashier:

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Waiter:

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Maintained clean and organized dining areas for optimal guest experience.
• Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
• Assisted in training new waitstaff members, contributing to a cohesive team environment.
• Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
• Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
• Adhered to company guidelines and safety protocols for proper food handling and presentation.
• Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
• Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
• Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
• Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.

Line cook:

• Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
• Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
• Contributed to menu planning and development, incorporating seasonal ingredients for optimal freshness and taste.
• Assisted in inventory management by accurately tracking supplies and placing orders as needed.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
• Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
• Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
• Participated in creating daily specials that showcased creativity while utilizing available inventory effectively.
• Addressed customer feedback professionally, implementing improvements where necessary to enhance the overall dining experience.
• Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
• Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.