Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Monserrat Echeverria

Thermal

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.

Overview

2
2
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification

Work History

Customer Service Representative

In N Out
Indio
08.2025 - 10.2025
  • Assisted customers with order processing and ensured accuracy in transactions.
  • Resolved customer inquiries by providing detailed information about menu items and promotions.
  • Handled complaints effectively, ensuring swift resolution to maintain customer satisfaction.
  • Ensured service quality by adhering to company standards and protocols.
  • Shared product knowledge with customers to facilitate informed purchasing decisions.

Customer Service Representative

Dominoes Pizza
La Quinta
08.2023 - 10.2025
  • Resolved customer inquiries by providing detailed information about menu items and promotions.
  • Handled complaints effectively, ensuring swift resolution to maintain customer satisfaction.
  • Maintained cleanliness and organization in the service area to enhance customer service
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Stocker

Walmart
Palm Desert
03.2025 - 06.2025
  • Organized merchandise on shelves to enhance product visibility and accessibility for customers.
  • Utilized equipment safely to transport products from storage to sales floor.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.

Education

Bachelor of Science - Criminal Justice

La Sierra University
Riverside, CA
08.2023 - 12.2025

Desert Mirage High School
Thermal, CA

Skills

  • Effective communication
  • Customer service
  • Team collaboration
  • Money handling
  • Hospitality and accommodation

Languages

Spanish
Professional
English
Native/ Bilingual

Certification

  • Food handler card

Timeline

Customer Service Representative

In N Out
08.2025 - 10.2025

Stocker

Walmart
03.2025 - 06.2025

Customer Service Representative

Dominoes Pizza
08.2023 - 10.2025

Bachelor of Science - Criminal Justice

La Sierra University
08.2023 - 12.2025

Desert Mirage High School
Monserrat Echeverria