Monserat Diaz
Stockton
Summary
Dynamic Medical Assistant Receptionist with proven expertise at CSLC in enhancing patient experiences through efficient scheduling and meticulous insurance verification. Skilled in HIPAA compliance and electronic medical records management, I excel in fostering a welcoming environment while maintaining strict confidentiality and operational excellence. Committed to delivering seamless patient care transitions.
Professional with strong expertise in front-desk operations and patient interaction, prepared for this role. Skilled in managing medical records, scheduling appointments, and handling patient inquiries with efficiency and care. Known for effective team collaboration and adaptability to changing needs. Reliable and focused on delivering results while maintaining positive and organized environment.
Overview
2
2
years of professional experience
Work History
Medical Assistant Receptionist
CSLC
08.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Certificate - Medical Assistant
Carrington College
Stockton, CA07.2023
High School Diploma - High School
F. A. M. E. Charter School
06.2009
Skills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Patient check-in and check-out
- Medical receptionist experience
- Front desk operations
- HIPAA compliance
- Office administration
- Patient scheduling
- Microsoft office
- Patient registration
- Reminder calls
- Electronic medical records
- Insurance verification
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant Receptionist
CSLC
08.2023 - Current
Certificate - Medical Assistant
Carrington College
High School Diploma - High School
F. A. M. E. Charter School
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