Monserrat Lezama
Ontario
Summary
Dedicated Cashier Team Lead known for exceptional customer service and team leadership. Skilled in inventory management and merchandising updates, focused on driving customer satisfaction and resolving issues promptly.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Cashier Team Lead
The Perfume Club
Ontario
2020 - Current
- Supervised cashier team to optimize daily operations and elevate customer service quality.
- Managed cash drawer accuracy and maintained secure cash handling practices.
- Resolved customer inquiries and issues, contributing to improved shopping experience and satisfaction.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers in locating products and providing recommendations.
- Performed daily opening and closing procedures for the register area.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Maintained composure in high-stress situations, leveraging problem-solving and interpersonal skills to effectively resolve conflicts.
Education
Some College (No Degree) - Liberal Studies
California State Polytechnic University, Pomona
Pomona, CASkills
- Cash handling
- Customer service
- Team leadership
- Cash management
- Inventory management
- Merchandising updates
- Conflict resolution
Languages
Spanish
Native/ Bilingual
Timeline
Cashier Team Lead
The Perfume Club
2020 - Current
Some College (No Degree) - Liberal Studies
California State Polytechnic University, Pomona