Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monse Villanueva

Chula Vista

Summary

Detail-oriented guest service representative with proven communication and problem resolution skills. Experienced in managing diverse guest interactions and collaborating effectively with team members to achieve service objectives. Committed to enhancing customer experiences through proactive engagement and support.

Overview

2
2
years of professional experience

Work History

Guest Service Representative

La Cupula del Rio
Tijuana B.C.
01.2024 - 08.2025
  • Managed guest inquiries and resolved issues promptly and courteously.
  • Provided information about local attractions and hotel amenities to guests.
  • Resolved guest complaints in a professional manner.
  • Verified reservations by phone or in person.

Volunteer Program

UCSD Health
San Diego
09.2024 - 11.2024
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.

Education

Bachelor of Science - Psychology

Grand Canyon University
Phoenix, AZ
04-2029

High School Diploma -

Ocean View Christian Academy
San Diego, CA
05-2025

Skills

  • Customer service
  • Effective communication
  • Problem resolution
  • Conflict resolution
  • Team collaboration
  • Reliability
  • Detail-oriented
  • Analytical skills

Languages

Spanish
Professional

Timeline

Volunteer Program

UCSD Health
09.2024 - 11.2024

Guest Service Representative

La Cupula del Rio
01.2024 - 08.2025

Bachelor of Science - Psychology

Grand Canyon University

High School Diploma -

Ocean View Christian Academy
Monse Villanueva