Monnet Cook
Food Service Supervisor
Saint-Thomas,QC
Summary
Proven leader in the hospitality sector, adept at enhancing customer satisfaction and streamlining operations for efficiency. At A&W® Restaurants, I spearheaded initiatives reducing food waste and maintaining high sanitation standards, showcasing my strong organizational skills and commitment to quality. Skilled in staff supervision and fostering a positive team environment, my approach has consistently improved service delivery and operational success.
Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach.
Overview
16
16
years of professional experience
Work History
Food Service Supervisor
A&W® Restaurants
06.2023 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Cashier and Customer Care Service and Kitchen Works
- Order And Dispense supplies
- Stocks Inventory
Restaurant Manager
Papa John's Pizza - United Arab Of Emirates, Dubai
11.2014 - 05.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Cashier and Customer Service
- Kitchen Works
- Performed Weekly and Monthly Inventory
- Making Invoices and Petty Cash Summary
- Train Staffs
Front of House Employee
Papa John's Pizza - United Arab Of Emirates, Dubai
08.2013 - 11.2014
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Back of the House
Maxs Restaurants
04.2011 - 06.2013
- Ensured kitchen cleanliness, adhering to health and safety regulations for optimal sanitary conditions.
- Practiced sanitation and safety procedures using approved disinfecting products and encouraging social distancing.
- Prioritized tasks and time to complete daily projects.
- Maintained open lines of communication with front-of-house supervisor to address any issues impacting guest experience.
Housekeeping Room Attendant
CWC, Villa Del Rey Hotel
02.2008 - 02.2010
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Education
Hotel And Restaurants Services - Hotel, Resort And Restaurant Management
Camarines Sur Polythecnic Colleges
Naga City Philippines06.2008
High School Diploma -
Pamplona National High School
Poblacion Pamplona Camarines Sur, Philippines06.2005
No Degree -
Burabod Elementary School
Burabod Pamplona Camarines Sur, Philippines06.2001
Skills
- Staff Supervision
- Kitchen staff coordination
- Staff Leadership
- Food Preparation
- Good Communication skills, writing, speaking and listening in English language
- Customer Service and Relations
- Skilled on Overall Operation of the restaurant
Languages
English
Full Professional
French
Limited Working
Timeline
Food Service Supervisor
A&W® Restaurants
06.2023 - Current
Restaurant Manager
Papa John's Pizza - United Arab Of Emirates, Dubai
11.2014 - 05.2023
Front of House Employee
Papa John's Pizza - United Arab Of Emirates, Dubai
08.2013 - 11.2014
Back of the House
Maxs Restaurants
04.2011 - 06.2013
Housekeeping Room Attendant
CWC, Villa Del Rey Hotel
02.2008 - 02.2010
Hotel And Restaurants Services - Hotel, Resort And Restaurant Management
Camarines Sur Polythecnic Colleges
High School Diploma -
Pamplona National High School
No Degree -
Burabod Elementary School
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