Experienced and certified Scrum Master with 8+ years of expertise in driving Agile methodologies and digital transformation across Banking, Insurance, Telecommunications, and Government sectors. Adept at leading cross-functional teams, promoting human-centered design, and implementing modern data practices to deliver value-driven and user-centric solutions. Proven ability to mentor teams in Agile principles, facilitate key ceremonies, and manage product delivery to meet strategic objectives.
Hi, I’m
Monisola Falugba
Calgary,AB
Summary
Overview
12
years of professional experience
1
Certification
Work History
Okta
Scrum Lead, Business Technology
12.2023 - Current
Job overview
- Leading Scrum practices for Finance Management teams in Business Technology, overseeing projects on Anaplan, Xactly, Netsuite, and Revpro
- Coordinating Scrum activities for 2 Scrum teams, ensuring effective sprint planning, execution, and retrospectives
- Managing product backlogs and facilitating refinement sessions to ensure well-defined user stories and priorities
- Utilizing Agile metrics to track team performance, identify trends, and support data-driven decision-making
- Collaborating with Product Owners and stakeholders to align project goals with business objectives and manage expectations
- Mentoring team members on Agile principles and Scrum methodologies to foster culture of continuous improvement and high performance.
Bell Canada
SCRUM MASTER, Robotic Process Automation
09.2022 - 12.2023
Job overview
- Supported 3 Scrum Teams across different time zones in delivering automation projects using RPA systems, including Automation Anywhere, UiPath, Blue Prism, and SAP
- Led sprint planning, execution, and reviews, facilitating effective backlog refinement and workload balancing
- Engaged stakeholders to manage expectations and provide updates, ensuring alignment with project goals
- Utilized Agile metrics to track performance and facilitate data-driven decision-making, emphasizing value delivery
- Coordinated implementation of RPA solutions to optimize business processes, reduce manual effort, and enhance operational efficiency.
Allstate Insurance
SCRUM MASTER, Consumer Data Hub & Data Policy
01.2022 - 08.2022
Job overview
- Fostered a culture of open communication and continuous improvement for 2 Scrum teams working on legacy systems and migrating data to the cloud
- Conducted onboarding sessions on Agile principles and Scrum framework, enhancing team understanding and efficiency
- Led backlog grooming, sprint planning, and retrospectives, ensuring well-defined user stories and realistic sprint commitments
- Proactively addressed impediments to maintain smooth workflow and timely delivery of project milestones
- Facilitated the migration of data from legacy systems to cloud-based platforms, ensuring data integrity and system compatibility throughout the process.
Shaw Communications
SCRUM MASTER, Customer Network Assurance
08.2020 - 12.2021
Job overview
- Improved team productivity through coaching on Agile principles and Scrum practices, using CMDB and ServiceNow for incident and change management
- Tracked team progress using burndown charts, velocity metrics, and release planning, providing insights to stakeholders
- Facilitated Scrum ceremonies and aligned with other Scrum Masters in ART-level events to ensure project coherence
- Collaborated with Product Owners to prioritize backlogs and refine user stories for better project alignment
- Oversaw the integration and optimization of CMDB and ServiceNow systems to enhance service delivery and network assurance.
Webster Bank
SCRUM MASTER, Infrastructure Service Delivery
08.2018 - 07.2020
Job overview
- Guided 2 Scrum teams in delivering infrastructure projects, including O365 migration, VDI consolidation, Desktop Image Consolidation, and Desktop Services Optimization
- Provided guidance on Agile scrum processes and methodologies for Infrastructure Service Delivery team on systems such as Cloud VDI, print service maintenance, O365 integration, security risk assessment, and asset management
- Coordinated dependencies across ART teams in the SAFe framework, ensuring integration and testing support
- Presented performance metrics to management and assisted in defining project readiness criteria
- Prioritized backlog refinement and collaborated with stakeholders to execute the product roadmap
- Managed complex infrastructure systems and ensured seamless service delivery through effective Scrum practices.
Access Bank
SCRUM MASTER
01.2015 - 04.2018
Job overview
- Coached 3 Scrum Teams in delivering high-impact banking software products, facilitating Scrum ceremonies, and removing impediments
- Implemented backlog grooming methodology, increasing efficiency by 30%
- Shielded teams from external interference, enhancing productivity and Agile process success
- Led initiatives to enhance software product delivery, focusing on user-centric design and operational efficiency.
Access Bank
PROJECT COORDINATOR
12.2012 - 12.2014
Job overview
- Coordinated project meetings and ensured stakeholder awareness of tasks, goals, and timelines
- Estimated and presented project costs, setting expectations and maintaining profit margins
- Maintained and distributed project reports, liaising with internal and external stakeholders.
Education
Covenant UniversityNigeria
Bachelor of Science from Management Information Systems
06.2012
University Overview
Skills
- Proficient Agile Methodologies- Scrum, Kanban, and SAFe frameworks; expertise in facilitating Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, retrospectives, and PI planning events
- Strong leadership abilities in guiding and mentoring cross-functional teams, fostering collaborative and self-organizing environment
- Expertise in managing product backlogs, conducting backlog refinement sessions, and ensuring balanced sprint workloads
- Adept at managing stakeholder expectations, providing regular updates, and facilitating open communication across diverse teams
- Proficient in using Agile metrics such as lead time, cycle time, cumulative flow, burndown charts, velocity, and team capacity to track performance and make data-driven decisions
- Extensive experience with Project Management tools such as JIRA, Confluence, Azure Board, Miro, SharePoint, and ServiceNow
- Coached and supported scrum teams in delivering projects in Robotics Process Automation, Data Migration from Legacy systems to Cloud, Optimizing processes in Business Technology
- Detailed application knowledge of Automation Anywhere, UiPath, SAP, and other RPA systems to streamline business processes and improve operational efficiency
- Experienced with tools such as AWS Database Migration Service (DMS), Google Cloud Storage, and Azure Blob Storage for seamless data migration
- Expertise in guiding product owners on release planning, roadmapping, and defining product visions
- Strong problem-solving skills in identifying and addressing impediments, removing blockers, and resolving conflicts to ensure smooth project progress
Certification
- Certified SAFe 5 Practitioner
- Professional Scrum Master (PSM I)
Timeline
Scrum Lead, Business Technology
Okta
12.2023 - Current
SCRUM MASTER, Robotic Process Automation
Bell Canada
09.2022 - 12.2023
SCRUM MASTER, Consumer Data Hub & Data Policy
Allstate Insurance
01.2022 - 08.2022
SCRUM MASTER, Customer Network Assurance
Shaw Communications
08.2020 - 12.2021
SCRUM MASTER, Infrastructure Service Delivery
Webster Bank
08.2018 - 07.2020
SCRUM MASTER
Access Bank
01.2015 - 04.2018
PROJECT COORDINATOR
Access Bank
12.2012 - 12.2014
Covenant University
Bachelor of Science from Management Information Systems
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