Monisha Chowdhury
Saskatoon,Saskatchewan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Mac's Convenience (CircleK)
04.2022 - 09.2023
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored stock levels, placed orders for new merchandise, and received deliveries.
- Maintained accurate records of inventory transactions and processed returns and exchanges.
- Assisted customers with product selection, promotions, pricing inquiries.
- Ensured proper maintenance of store equipment including POS systems, shelving units, refrigerators, were kept up-to-date .
- Greeted customers upon entrance to store and offered assistance in locating items.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
Cashier
Mirch Indian Cuisine Restaurant
06.2021 - 10.2022
- Greeted customers, answered questions and provided general information regarding menu items.
- Processed payments using POS system and accepted cash, credit cards, and checks.
- Balanced cash drawers at the beginning and end of shifts.
- Handled customer complaints in a professional manner to ensure satisfaction.
- Verified accuracy of orders prior to checkout to ensure correct pricing was applied.
- Provided excellent customer service by addressing customer inquiries promptly and efficiently.
- Maintained a clean work area by wiping down counters, sweeping floors.
- Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts and preparing deposits for bank pick-up.
- Ensured compliance with health codes regulations while serving food items to customers.
- Conducted regular maintenance checks on equipment to ensure it is functioning properly.
Reservation Officer
24tkt.com
10.2019 - 07.2020
- Assisted customers with flight bookings, changes, cancellations and refunds in accordance with company policies.
- Responded to customer inquiries about flight availability, prices, routes and schedules.
- Coordinated special requests from customers such as dietary restrictions or seating preferences.
- Collaborated with airlines to ensure the best possible ticket prices for customers.
- Explained airline rules regarding baggage allowance and excess fees if applicable.
- Assisted colleagues in resolving difficult cases involving complicated itineraries or refunds.
- Updated databases with customer contact details for future correspondence purposes.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
Child Care Giver
Sunnyhill Child Care
04.2017 - 02.2020
- Enhanced children''s social skills by organizing group activities and promoting teamwork.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
- Improved communication skills by engaging children in age-appropriate conversations and active listening.
- Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
- Provided transportation to extracurricular activities, ensuring punctuality and fulfilling parental requests.
Executive Assistant
ILCB, Immigration Law Consultancy Bureau
02.2015 - 04.2017
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Education
Graduate Certificate - Occupational Health & Safety
Saskatchewan Polytechnic
Saskatoon, SK06.2023
Bachelor of Science - Computer Science & Engineering
Metropolitan University
Sylhet, Bangladesh06.2019
Higher Secondary Certificate - Major in Science
Govt. Women's College
Sylhet, Bangladesh02.2013
Secondary School Certificate - Major in Science
Govt. Agragami Girls High School
Sylhet, Bangladesh02.2011
Skills
- Teamwork & Collaboration
- Decision Making
- Computer Proficiency (Ms word, Ms Office, Power Point, Excel)
- CPR/First Aid Certified
- Customer Service Skills
- Time-management
- Problem Solving
- Leadership
- Oral & Written Communication
- Marketing
Affiliations
Volunteer at Tech for Mankind leading a voluntary ambassador network to solve social bags with tech-based help.
Accomplishments
- Got Govt. Junior Scholarship
- District level champion on Essay Competition
- Participating HSBC Environment Championship
- Participating National Science Olympiad
Certification
- Advanced Food Safety Certification
- First Aid/CPR Certification
- Care Courses Certification
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional
Timeline
Supervisor
Mac's Convenience (CircleK)
04.2022 - 09.2023
Cashier
Mirch Indian Cuisine Restaurant
06.2021 - 10.2022
Reservation Officer
24tkt.com
10.2019 - 07.2020
Child Care Giver
Sunnyhill Child Care
04.2017 - 02.2020
Executive Assistant
ILCB, Immigration Law Consultancy Bureau
02.2015 - 04.2017
Graduate Certificate - Occupational Health & Safety
Saskatchewan Polytechnic
Bachelor of Science - Computer Science & Engineering
Metropolitan University
Higher Secondary Certificate - Major in Science
Govt. Women's College
Secondary School Certificate - Major in Science
Govt. Agragami Girls High School
- Advanced Food Safety Certification
- First Aid\CPR Certification
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