Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Monisha Batchelor

Vernon,BC
Monisha Batchelor

Summary

Proven to excel in high-pressure environments, I leveraged strong multitasking and effective communication skills at Don Cherry's Sports Grill, ensuring top-notch customer service and seamless operations. My adeptness in beverage preparation and inventory management, coupled with a knack for fostering positive customer interactions, significantly enhanced guest satisfaction and operational efficiency.

Overview

3
years of professional experience

Work History

Don Cherry's Sports Grill

Bartender
05.2022 - 05.2023

Job overview

  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Creekside Landing

Health Care Aide
06.2020 - 12.2022

Job overview

  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
  • Maintained clean, safe, and well-organized patient environment.
  • Reduced patient anxiety through effective communication and active listening skills.
  • Kept accurate records of patients' care, condition, and progress.
  • Provided total hygiene care to Number patients per shift by assisting with skincare, bathing, and toileting.
  • Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Participated in ongoing training opportunities to stay current with best practices in health care aide services.
  • Provided emotional support for patients and families during times of stress and uncertainty.
  • Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Adapted quickly to changing patient conditions, adjusting care strategies accordingly for optimal results.
  • Assisted with patient transfer and ambulation.
  • Collaborated with multidisciplinary team members to develop individualized care plans for patients.
  • Promoted a clean and safe environment by adhering to strict infection prevention protocols.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Educated patients on self-care techniques, empowering them to take control of their health management.
  • Managed challenging behaviors in dementia patients using evidence-based interventions.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Delivered compassionate care and clear communication in handling issues of death and dying.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Contributed to efficient care coordination by maintaining open lines of communication among team members, patients, and families.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Consistently received positive feedback from both patients and supervisors regarding quality of care provided.
  • Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Employed mobility devices and Type equipment to lift patients from chairs to beds, following safety procedures to avoid injuries.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Prepared and delivered meals to patients, assisting with feeding when necessary.

Education

Okanagan College
Kelowna, BC

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and Tolerance
  • Outgoing Personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Organizational ability
  • Responsible Alcohol Service
  • Complex Problem-Solving
  • Payment Processing
  • Handling Difficult Customers
  • Cash Register Operation
  • Menu Memorization
  • Memory retention
  • Hospitality service expertise
  • Service-oriented mindset
  • Professional Appearance
  • Suggestive Selling
  • Alcohol awareness
  • Food Service
  • New Hire Training
  • Beverage Preparation
  • Drink Preparation Techniques
  • Inventory
  • Classic cocktails
  • Wine and liquor knowledge
  • Food Running
  • Bar Equipment Familiarity
  • Health codes compliance
  • Changing beer kegs
  • Creative Mixology
  • Ordering bar supplies
  • Garnishing Drinks
  • Ordering Procedures
  • Preparing garnishes
  • Fluency in Language
  • Glassware knowledge
  • Fast Learner
  • Honest and Dependable
  • Hospitality and Guest Service
  • Calm and Composed
  • Food and Beverage Service
  • Relationship Building
  • Responsible Serving
  • Engaging Customers
  • Good Conversationalist
  • Drink Preparation
  • Issue Resolution
  • Professional Service Standards
  • Bussing and Serving
  • Liquor Law Compliance
  • Cocktail Service
  • Age Identification checks
  • Stamina and Endurance
  • Interpersonal Communication
  • Supply and Inventory Maintenance
  • Monitoring Alcohol Consumption
  • Ability to Lift 30 Pounds
  • Mixology Techniques
  • Telephone Etiquette
  • Quality Assurance
  • Drawer balancing
  • Basic Math
  • Banquet Events
  • Wine Knowledge
  • Ordering Supplies
  • Bar Menu Planning

Languages

English
Full Professional

Timeline

Bartender

Don Cherry's Sports Grill
05.2022 - 05.2023

Health Care Aide

Creekside Landing
06.2020 - 12.2022

Okanagan College

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Monisha Batchelor