Monise Benson
Antioch
Summary
Experienced with safely operating transit buses and managing diverse passenger needs. Utilizes effective route navigation and schedule adherence to ensure timely service. Knowledge of safety protocols and customer service principles to maintain secure and welcoming environment for all passengers.
Overview
24
24
years of professional experience
Work History
Operator
Sfmta Operator
05.2012 - Current
- Transporting the public safely to their destinations
- Collecting Fares, issuing out receipts and announcing stops
Dispatcher
Mobility Plus Paratransit
04.2006 - 03.2012
- Dispatching Over 75 Drivers around the city of San Francisco to pick up ADA passengers to and from medical and daily appointments safely
- Answering multiple lines, addressing public compliments and complaints
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Directed dispatching, routing, and tracking of 200 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Chauffeur
Dav’El Limousines
10.2000 - 04.2006
- Driving Passengers to and from destinations safely
- Maintaining vehicles appearance and conditions
Education
GED -
01.1994
Skills
- 4 years in Dispatching for San Francisco Paratransit
- 12 plus years SFMTA Transit Operator
- Safe driving
- Defensive driving
- Vehicle inspection
- Accident reporting
- Wheelchair securement
- Schedule adherence
- Adaptive decision making
- Route navigation
Timeline
Operator
Sfmta Operator
05.2012 - Current
Dispatcher
Mobility Plus Paratransit
04.2006 - 03.2012
Chauffeur
Dav’El Limousines
10.2000 - 04.2006
GED -
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