MONISADE AWE

• Answered constant flow of customer incoming and outgoing calls with minimal wait times; Greeted clients with warmth and executed their financial services and transactional demands with ease; Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns; Identified and acquired new relationships contacts with existing accounts to continue the relationship
• Successful implementation of new client accounts, ensured they are onboarded and converted to an active client
• Provided advice and recommendations on investments and business opportunities; Provided oversight and leadership of the development and implementation of sales and client engagement initiatives
• Documented all activity details in appropriate systems; Trained and assist entry-level Sales Service officers by helping them improve their communication and multitasking abilities; Contributed to the company’s highest quarterly revenue by 27%; Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams; Followed up with customers after completed sales to assess satisfaction and resolve service concerns.

• Provided consistent exceptional service to high net-worth clients; Delivered highly empathetic client relationships and earned reputation for exceeding service standard goals; Managed calendars, schedule appointments, and coordinate meetings, ensuring all necessary arrangements are in place; Managed approximately 30 incoming calls, and emails per day from customers; Prepared and complete all required supporting documentation accurately and promptly, including reports, presentations, invoices, communications, tables, charts, and files; Assisted janitors and securities in keeping their workflows efficient and organized; Myriad administrative duties including groceries shopping, event and meetings management; Offered advice and assistance to customers, paying attention to their special needs or wants; Generated client’s financial report on weekly basis for sales team so as to track their targets; Booked appointments and meetings majorly through mail and over telephone according to lounge booking policies and procedures; Used CRM software to maintain detailed contact logs and account records
• Performed other duties assigned from time to time by the group head and supervisor in a timely and accurate manner.

• Provided primary customer support to existing and intending customers; Carried out first problem solutions within specified guidelines and boundaries and escalated as needed; Reviewed customer profiles and engaged customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and card needs; Retained up-to-date understanding of personal banking practices, trends, and products; incorporates them into interactions with customers; discovered and reported questionable patterns of behaviour that could be indicative of money laundering; Maintained adherence to all legal, ethical, and regulatory obligations in order to safeguard STERLING BANK assets; Helped bank account holders resolve common issues related to debit cards, credit, loans and savings accounts; Frequently upsold financial products such as debit cards, savings and corporate accounts thereby, increased sales by 55% in my branch; Collaborated with sales team members to stay current on products and services; Supported operational activities such as inventory management, escalated service requests, followed up with customer applications, filing, opening and closing activities; Carried out broader tasks or any other responsibilities as allocated.

Status: In View