Overview
Work History
Education
Skills
Timeline
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Monis Matloob

Toronto,ON

Overview

8
8
years of professional experience

Work History

Information Technology Consultant

York Region Transit
Vaughan, Ontario
01.2024 - 07.2024
  • Analyzed user feedback and application analytics to guide continuous improvement of the YRT On-Request mobile app, formerly called "MobilityOn-Request."
  • Implemented front-end development using HTML, CSS, and JavaScript to create visually appealing pages.
  • Collaborated with UX/UI designers to translate visual concepts into functional web applications.
  • Monitored website performance and optimized code for speed optimization and app performance.
  • Collaborated with cross-functional teams to define, design, and ship new app features.
  • Assisted in developing reports related to cybersecurity incidents for senior management.
  • Led the integration of a live chat feature into the YRT On-Request app, decreasing the support load for phone agents by 40% and increasing service efficiency by 50%.
  • Collaborated with development and design teams to transform business needs into comprehensive technical specifications relating to web accessibility, in adherence to WCAG 2.1 guidelines.
  • Worked closely with a third-party accessibility auditor to remediate accessibility related defects. Successfully remediating 500 defects.

Ecommerce Specialist Intern & Help Desk

HYC Design & Hotel Supply
Toronto, Ontario
09.2016 - 08.2017
  • Built company website, hycdesign.com via WordPress and optimized company website with product listings for maximum visibility and engagement, as well as launched company Amazon FBA (fulfilment by Amazon).
  • Assisted in the development of social media marketing strategies and campaigns.
  • Delivered e-mail confirmation of completed transactions and shipment.
  • Maintained up-to-date knowledge of e-commerce laws and regulations to ensure compliance.
  • Conducted outbound prospecting cold calls to establish partnerships with hotel chains for C2C initiatives.
  • Conducted A/B testing to optimize website design and functionality for improved user experience.
  • Oversaw the integration of new payment gateways and financial transaction procedures.
  • Collaborated with internal and external stakeholders to ensure successful project delivery, managing timelines and resources effectively

Education

(BCom) Bachelor of Commerce - Business Technology Management

Ted Rogers School of Management
Toronto, ON
06-2023

High School Diploma -

Woodbridge College Secondary School
Vaughan, ON
06-2018

Skills

  • Tools: Microsoft Office, Microsoft Teams, WooCommerce (WordPress), Salesforce, Adobe Creative Suite, Google Analytics, FaceBook Ads Manager, Amazon Seller Central, Visio, Sage, QuickBooks, Stripe, Adobe Acrobat, Jira, Cloud Networking (AWS, Microsoft Azure)
  • Programming: Python, Java, C, C#, Raptor, R, SQL Server, HTML/CSS, AspNet Core, Typescript
  • Certifications: CLF-C02 AWS Certified Cloud Practicioner Cisco CCNA

Timeline

Information Technology Consultant

York Region Transit
01.2024 - 07.2024

Ecommerce Specialist Intern & Help Desk

HYC Design & Hotel Supply
09.2016 - 08.2017

(BCom) Bachelor of Commerce - Business Technology Management

Ted Rogers School of Management

High School Diploma -

Woodbridge College Secondary School

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Monis Matloob