Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monira Khandan

Caledon,ON

Summary

Highly motivated employee with desire to take on new challenges. Strong worth ethic adaptability and exceptional interpersonal skills .Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

2
2
years of professional experience

Work History

Bakry Clerk

Highland Farms
Mississauga, ON
07.2022 - 07.2023
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Recommended, selected and located merchandise based on customer desires.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stayed on top of changes in bakery menu to provide customers with optimal service.
  • Maintained records related to sales for store management.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.

Bakery Assistant Manager

Longos
Mississauga, ON
07.2023 - 03.2024
  • Responsible for overseeing daily operations of the bakery, including scheduling, ordering supplies and ingredients, and managing staff.
  • Developed strategies to optimize sales and profitability.
  • Assisted in creating product displays and pricing items accordingly.
  • Provided customer service by addressing customer inquiries, complaints, and feedback.
  • Interacted with customers to ensure satisfaction with products and services offered.
  • Trained new staff on company policies and procedures as well as safety protocols.
  • Maintained accurate records of inventory levels and orders placed with vendors.
  • Organized promotional events such as discounts or tastings to increase sales volume.
  • Conducted regular staff meetings to discuss performance issues and motivate team members towards achieving goals set forth by management.
  • Prepared weekly schedules for bakery personnel based on projected demand for products and services.

Manager

SULTANFITNEES GYM
Mississauga, Ontario
03.2024 - Current
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Ensured compliance with regulatory requirements and industry standards.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Provided leadership during times of organizational change or crisis situations.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Education

High School Diploma -

Tajrobawi High School
Afghanistan Balkh
01.2012

Skills

  • Schedule and Calendar Management
  • Billing and Invoicing
  • Spreadsheet Development
  • Customer Satisfaction
  • Interpersonal and Empathetic
  • Attention to Detail
  • Reliable and trustworthy
  • Data Collection
  • Report Generation
  • Inbound and Outbound Calling
  • Account updating
  • Appointment Scheduling
  • Document Control
  • Microsoft Office expertise
  • Active Listening

Languages

English
Full Professional
farsi
Native/ Bilingual
Hindi
Professional
Turkish
Limited

Timeline

Manager

SULTANFITNEES GYM
03.2024 - Current

Bakery Assistant Manager

Longos
07.2023 - 03.2024

Bakry Clerk

Highland Farms
07.2022 - 07.2023

High School Diploma -

Tajrobawi High School
Monira Khandan