Monique Chantal Gutierrez
Coachella
Summary
Dedicated and compassionate professional with experience in administrative support, customer service, and client care. Proven ability to manage front-desk responsibilities, coordinate client needs, and maintain confidentiality in high-pressure environments. Strong communication skills, tech-savvy, and adaptable with a background in healthcare, social services, and small business management.
Overview
5
5
years of professional experience
Work History
Hairstylist
Self Employed
09.2020 - Current
- Managed appointment bookings, client communications, and social media marketing.
- Advised clients on haircare practices and maintained high standards of service.
- Built a loyal client base through professionalism and attention to individual needs.
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Answered phone calls and emails to schedule client appointments.
- Used social media platforms to promote salon and services.
- Developed loyal following of clients by providing high-quality services.
Receptionist / Behavioral Health Support
ABC Recovery Center
09.2024 - 01.2025
- Greeted and assisted clients while ensuring a calm and welcoming environment.
- Conducted hourly client location checks and assisted with program compliance.
- Collaborated with counselors to support client needs and mental health crises.
- Performed UA screenings and assisted with intake searches.
- Handled purchase orders and maintained supply inventory.
- Utilized Kipu Health system for documentation while upholding strict confidentiality.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Maintained knowledge and certification of first aid and CPR.
Eligibility Service Clerk / Switchboard Operator
Riverside County DPSS
12.2022 - 08.2024
- Operated multi-line switchboard and directed inquiries to appropriate departments.
- Issued EBT and medical cards; mailed official documents and resources.
- Provided case information, assisted with fraud reports, and connected clients to caseworkers.
- Delivered resource guidance tailored to family and individual needs.
- Communicated with people from various cultures and backgrounds on application process.
- Trained staff on current eligibility requirements and policies.
- Assisted clients with completion of applications and paperwork.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Trained and mentored new PBX operations employees.
- Created and maintained company phone directory with current extensions and staff information.
- Answered calls on minimal ring and engaged customers with friendly, professional demeanor.
- Operated switchboard and routed incoming calls to appropriate departments.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Monitored call volume, call length and other related metrics and consistently met objectives.
Education
No Degree - Early Childhood Education
College of The Desert
06-2010
Cosmetology License - undefined
Milan Institute of Cosmetology
Skills
- Front Desk Operations
- Client & Customer Service
- Multi-line Phone Systems
- Microsoft Office Suite
- Kipu Health
- Scheduling & Calendar Management
- Data Entry
- Confidential Record-Keeping
- Crisis De-escalation
- Client Support
- Bilingual
Timeline
Receptionist / Behavioral Health Support
ABC Recovery Center
09.2024 - 01.2025
Eligibility Service Clerk / Switchboard Operator
Riverside County DPSS
12.2022 - 08.2024
Hairstylist
Self Employed
09.2020 - Current
Cosmetology License - undefined
Milan Institute of Cosmetology
No Degree - Early Childhood Education
College of The Desert
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