Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Monique Hong Zhu

KIRKLAND

Summary

Former Amazon Big Seller

Experienced Ecommerce Specialist with a demonstrated history of working in the retail industry. Skilled in Negotiation, E-commerce, Marketing, Customer Service, and Procurement. Strong operations professional with a Master's degree focused in Project Management from Université du Québec à Rimouski. Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Transportation Logistic Specialist (Full Time)

Amazon
Coteau-du-Lac, Canada
11.2021 - Current
  • Truck dispatch management and scheduling for North America's largest robotics center
  • Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Scheduled loads according to priority and available equipment.
  • Managed daily delivery and work schedules to maximize coverage.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Reported delays, accidents or other traffic and transportation situations.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Performed scheduled inventory counts and supply audits.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.

Ops FC Associate (Full Time)

Amazon YUL5
Longueuil, Canada
11.2020 - 11.2021
  • Amazon Small Package Sorting
  • Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.
  • Collaborated with other departments to provide excellent customer service.
  • Demonstrated strong problem solving skills when dealing with difficult situations.
  • Gathered data to incorporate into reports and presentations.
  • Supported management team to facilitate task completion and meet performance goals.

Ecommerce Operation Department Manager(Full Time)

Walmart Canada
Montreal, Canada
08.2019 - 01.2021
  • Online Fresh Grocery Pickup and Delivery
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Gets online orders ready for customer pick-up and delivery
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Produced thorough, accurate and timely reports of project activities.
  • Developed and updated project plans to document objectives, technologies, schedules and funding.
  • Conferred with project personnel to identify and resolve problems.
  • Communicated with key stakeholders to determine project requirements and objectives.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Balanced workloads to meet targets without overtaxing employees.

Director of China Branch(Full Time)

Bwanaz Wholesale
Claremont, CA
10.2018 - 06.2019
  • Overall responsibility for the company's e-commerce and supply chain business
  • Oversaw scheduling procedures for department and directed team members in setting and achieving personal goals.
  • Stayed abreast of local, state and federal regulations to bolster compliance of corporate procedures.
  • Developed and cultivated long-term relationships with prospects and customers to drive branch success.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Designed sales and service strategies to improve revenue and retention.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Guided and motivated staff to drive maximum performance.
  • Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.

Operations Director(Amazon Seller)(Full Time)

YASITE Trading Co., Ltd
Shenzhen, China
01.2018 - 10.2018
  • Fully responsible for the company's e-commerce business
  • Amazon tableware and kitchenware seller
  • Directed complex business transformation projects, work plan development, product development and support, customer training and user experience.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Prepared cost estimates for projects of varying sizes.
  • Drafted project construction schedule and updated as job progressed.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.

E-Commerce Operations Manager Assistant(Full Time)

PrimeCables
Montreal, Canada
02.2015 - 04.2017
  • Responsible for website product optimization and technical issues
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Implemented SEO techniques and PPC strategies to increase average monthly online revenue.
  • Managed online marketing and promotional calendars by integrating campaigns and daily promotional offers.

Data Entry Clerk/Account Payable(Full Time)

Future Electronics
Pointe Claire, Canada
02.2013 - 12.2014
  • Responsible for the telecommunications billing of the subsidiary CONVERIGA.
  • The world's third largest distributor of electronic components, one of the largest local enterprises, with branches and offices in many countries around the world
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Located information contained in files to meet requests by supervisors and other departments.
  • Audited new data, identifying potential issues and corroborating reports.
  • Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
  • Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Processed customer and account source documents by reviewing data for deficiencies.

Senior Travel Coordinator(Full Time)

Concord Tours & Travel
Montreal, Qubec
06.2011 - 06.2012
  • Overall responsibility for bus tours
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.

Customer Service (Part-Time)

Concord Tours & Travel
Montreal, Canada
01.2009 - 05.2011
  • Answer calls in Chinese, English and French.
  • Input customer data into system, updating information regularly with changes to buying habits.
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
  • Automated office operations to manage client correspondence, record tracking and data communications.

Education

Master of Laws - Comparative Common Law

Université De Montréal
Montreal, QC
12-2025

Master of Science - Project Management

PrimeCablesQuebecBwanazCoteauAmazon.caAmazon.caUniversité Du Québec À Rimouski
Rimouski
05.2011

Bachelor's Degree - law

Nanjing Audit University
Nanjing China
06.2004

Skills

  • Project Development and Lifecycle
  • Cost Reduction and Containment
  • Purchasing and Procurement
  • Multi-Unit Operations Management
  • Stakeholder Relations
  • Staff Management
  • Verbal and Written Communication
  • Emergency Readiness
  • Route Management
  • Team Work Scheduling
  • Effective Communications
  • Dispatch Recordkeeping

Languages

English
Professional
Chinese (Mandarin)
Native/ Bilingual
French
Professional

Certification

  • Foundations of Project Management - Google Certificates
  • Project Initiation: Starting a Successful Project - Google Certificates
  • Six Sigma Principles - University System of Georgia
  • Six Sigma Tools for Define and Measure- University System of Georgia
  • Supply Chain Logistics - Rutgers the State University of New Jersey
  • Supply Chain Operations -Rutgers the State University of New Jersey
  • English for Career Development- University of Pennsylvania
  • Introduction to English Common Law-University of London
  • Think Again I: How to Understand Arguments- Duke University

Timeline

Transportation Logistic Specialist (Full Time)

Amazon
11.2021 - Current

Ops FC Associate (Full Time)

Amazon YUL5
11.2020 - 11.2021

Ecommerce Operation Department Manager(Full Time)

Walmart Canada
08.2019 - 01.2021

Director of China Branch(Full Time)

Bwanaz Wholesale
10.2018 - 06.2019

Operations Director(Amazon Seller)(Full Time)

YASITE Trading Co., Ltd
01.2018 - 10.2018

E-Commerce Operations Manager Assistant(Full Time)

PrimeCables
02.2015 - 04.2017

Data Entry Clerk/Account Payable(Full Time)

Future Electronics
02.2013 - 12.2014

Senior Travel Coordinator(Full Time)

Concord Tours & Travel
06.2011 - 06.2012

Customer Service (Part-Time)

Concord Tours & Travel
01.2009 - 05.2011

Master of Laws - Comparative Common Law

Université De Montréal

Master of Science - Project Management

PrimeCablesQuebecBwanazCoteauAmazon.caAmazon.caUniversité Du Québec À Rimouski

Bachelor's Degree - law

Nanjing Audit University

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Monique Hong Zhu