Monique Vieira

• Improved patient satisfaction by maintaining a clean and comfortable hospital environment.
• Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
• Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.
• Ensured compliance with safety regulations and protocols, minimizing accidents and hazards in the workplace.
• Maintained inventory of cleaning supplies, ensuring adequate stocks were available for daily use.
• Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.
• Managed equipment maintenance tasks such as vacuum cleaner checks, floor scrubber upkeep, and replacement of worn-out tools as needed.

• Identified issues, analyzed information and provided solutions to problems.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
• Inventoried warehouse stock on monthly, quarterly and annual basis.
• Conducted research to address shipping errors and packaging mistakes. 

• Trained new staff on job duties, company policies and safety procedures for rapid on boarding.
• Processed receiving paperwork for Hunter Douglas inventory using JDA Software.
• Maintained neat and organized backroom to easily access merchandise and drive sales.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Picked and packed orders that needed to be fulfilled.
• Prepared orders to be shipped via Canpar.
• Arranging delivery times and dates with customers for mattress deliveries.
• Meeting the company standards with editing and printing signage.
• Conducting SKU markdowns/price increases.
• Wrapped/prepared skids to ship out to head office.

• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• E-Commerce Customer Assistant/Live Chat Agent (January 2021-May 2021).
• Assisting customer needs and questions via Zendesk Live Chat.
• Solving tickets involving order tracking, damages, cancellation requests, etc.
• Providing customers with product knowledge and product availability using JDA Software.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Completed inventory counts and ordered supplies.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Worked flexible schedule and extra shifts to meet business needs.
• Created interior displays to promote products in alignment with corporate sales objectives.
• Managed aesthetically pleasing displays to showcase company products and increase sales.
• Trained new team members on POS system operation, customer service stra

• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Set up new sales displays each week.