Summary
Overview
Work History
Education
Skills
Volunteer Experience
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Monique Vallejo

San Gabriel

Summary

Detail-oriented professional with strong problem-solving abilities and project management skills. Experience includes managing daily operations to ensure store performance and resolving customer complaints effectively. Ready to leverage expertise in driving results and developing talent for organizational success. Proven track record of achieving 50% business revenue growth. Committed to fostering a culture of excellence and continuous improvement.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Store Manager

Starbucks
Fair Oaks
01.2022 - Current
  • Achieved 50% growth in business revenue.
  • Mentored two baristas into SSV roles, two SSVs into ASM roles, and one ASM into CL role.
  • Conducted training sessions for two External Coffee House Leaders.
  • Led Inventory change initiatives within district to streamline processes as Change Champion
  • Contributed feedback on protein beverage development as part of Starting 5
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Managed daily operations to ensure efficient store performance.
  • Trained and developed team members to enhance customer service skills.
  • Resolved customer complaints promptly to uphold brand reputation.
  • Monitored financial transactions to ensure accuracy in cash handling procedures.
  • Conducted regular staff meetings to communicate updates and motivate team members.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Ensured compliance with safety regulations and company policies.
  • Established customer service standards and monitored staff compliance.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Enhanced customer service experience to exceed 95%
  • Facilitated visits for multiple executives in store to showcase operations.

Assistant Store Manager

Starbucks
Pasadena
06.2021 - 12.2021
  • Developed strategy for handheld tool utilization, driving business sales and enhancing customer experience.
  • Analyzed store reports to achieve targeted results.
  • Cultivated partnerships to strengthen business opportunities.
  • Recruited staff to build a competent team.
  • Supported store manager in achieving operational goals.
  • Trained and onboarded new team members to ensure operational excellence.
  • Monitored health and safety compliance within store environment.
  • Resolved customer complaints to uphold satisfaction and loyalty.

Barista / Shift Supervisor

Starbucks
Pasadena
05.2015 - 06.2021
  • Directed 3rd place environment to enhance operational effectiveness.
  • Managed cash handling and balanced registers at the end of each shift.
  • Resolved customer complaints in a polite and professional manner.
  • Led food sales system within store to maximize revenue.
  • Executed cash management duties to ensure accurate transactions.
  • Fostered positive team attitude and integrity among members.

Field Service

Acorn Engineering
City of Industry
03.2018 - 11.2019
  • Field Service department meticulous data entry.
  • Update department files and manage organization cases.
  • Log parts sent to customers, track and update data stream.

Assistant Manager

Jakks Pacific Inc
City of Industry
01.2012 - 04.2015
  • Help lead projects in the department.
  • Make sure all inventory was readily available before processing and shipping to retail stores.
  • Managing from 30-100 people.
  • Responsible that all retail store requirements are met before shipping.

Store Marketing Lead

Hot Dog On A Stick
02.2010 - 01.2012
  • Assisted in leading store operations to enhance overall performance.
  • Ensured availability of all items for seamless service delivery.
  • Promoted store offerings within surrounding community to increase visibility.
  • Supported catering events, managing logistics and customer satisfaction.
  • Executed daily responsibilities with accuracy and efficiency.

Education

Bachelors of Nutritional Science -

California State University
Los Angeles
01.2017

Bachelor of Science - Biology

Pasadena City College
Pasadena, CA
01.2012

Skills

  • Excel and Microsoft Office
  • Inventory and project management
  • Customer relationship management
  • Performance evaluation and feedback
  • Team leadership and development
  • Problem solving and critical thinking
  • Effective communication skills
  • Time management strategies
  • Store operations and staff management
  • Employee engagement initiatives
  • Policies and procedures compliance

Volunteer Experience

  • National Night Out, 2022, 2023, 2024
  • Empowering All Abilities, 5k & 10k, 2023, 2024
  • Wiggle Waggle Walk/Run Pasadena Humane Society, 2023, 2024
  • Rubio Canyon Trail Clean Up & Restoration 2023
  • LA Food Bank, 2021, 2025
  • Amigos De Los Rios, 2021
  • Union Rescue Mission/Hope Gardens, 2021, 2024
  • The Calling Church, Pasadena, CA, 01/17, 01/22
  • El Nido Family Center, Los Angeles, CA, 06/17, 08/17
  • Union Rescue Mission, 2011, 2017, 2019
  • Doris Dan Kids Campus, El Monte, CA, 02/16 -06/16
  • WIC, Azusa, CA, 04/16, 06/16
  • Faith Community Church, West Covina, CA, 01/11-01/14
  • Huntington Memorial Hospital, Pasadena, CA, 01/10-04/11

Affiliations

Cycling, triathlete, and avid hiker

Accomplishments

Quarterly Excellence Award FY25

Certification

CPR

Food Service

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Store Manager

Starbucks
01.2022 - Current

Assistant Store Manager

Starbucks
06.2021 - 12.2021

Field Service

Acorn Engineering
03.2018 - 11.2019

Barista / Shift Supervisor

Starbucks
05.2015 - 06.2021

Assistant Manager

Jakks Pacific Inc
01.2012 - 04.2015

Store Marketing Lead

Hot Dog On A Stick
02.2010 - 01.2012

Bachelors of Nutritional Science -

California State University

Bachelor of Science - Biology

Pasadena City College

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Monique Vallejo