Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monique Valle

Riverside

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Knowledgeable of HMO's, Medicaid and Medicare. Over 9 years of experience in the admissions coordination field as well as medical records and social services in a skilled nursing facility. Friendly and hospitable with excellent written and verbal communication skills. Adept at providing facility tours, coordinating and executing the admissions process and coordinating marketing programs. Strong proficiency in customer service and public relations.


Overview

8
8
years of professional experience

Work History

Customer Service Liaison

Citrus Nursing Center
07.2018 - 08.2019
  • Provide daily tours to family members and future residents
  • Work closely with Social Services to assist in setting up doctor appointments and transportation
  • Effective liaison between customers and internal departments
  • Follow-Up with residents and family members who have been sent to hospital or discharged home
  • Increased over all resident and family member satisfaction by providing 24hr availability

Medical Records Assistant

Extended Care
12.2017 - 06.2018
  • Managed and audited 50+ charts for completion and accuracy
  • Input Physician orders in data base as well as medical codes for proper medical billing
  • Established relations with physicians to resolve patient issues
  • Audited Physician Orders, MARs, and TARs, daily
  • Communicated with Doctors to ensure all orders are signed in compliance with monthly audits

Admissions Coordinator

Valencia Gardens
02.2017 - 12.2017
  • Assisted in patient admission process based on federal and state laws
  • Completed admissions and discharge paperwork for incoming and outgoing residents
  • Maintained strong relationships with case managers
  • Worked closely and consistently with insurance companies and billing office to ensure coverage and payment
  • Aided in room changes as well as daily upkeep of rooms for future residents
  • Updated census and admissions board immediately as well as assigned physicians

Admissions Assistant

Community Care And Rehabilitation
01.2012 - 01.2017
  • Completed Admissions packets daily
  • Assisted in completing face sheets for incoming residents
  • Communicated incoming admissions to department heads and nursing staff
  • Worked with nursing and social services with room changes while ensuring safety and comfort of resident
  • Assisted admissions coordinator with authorizations and insurance coverage

Education

No Degree - Nutrition Sciences

Riverside City College
Riverside, CA
06-2028

High School Diploma -

Pomona Catholic High School
2006

Skills

  • Customer service
  • Telephone etiquette
  • Data entry
  • Administrative skills
  • Onsite facility tours
  • 60 WPM Typing proficiency

Languages

Spanish
Professional Working

Timeline

Customer Service Liaison

Citrus Nursing Center
07.2018 - 08.2019

Medical Records Assistant

Extended Care
12.2017 - 06.2018

Admissions Coordinator

Valencia Gardens
02.2017 - 12.2017

Admissions Assistant

Community Care And Rehabilitation
01.2012 - 01.2017

No Degree - Nutrition Sciences

Riverside City College

High School Diploma -

Pomona Catholic High School
Monique Valle