Monique Valdez
Pasadena,CA
Summary
Strategic operations leader with a strong record of driving growth, optimizing performance, and leading high-performing teams. Expert in process improvement, resource management, and operational excellence. Recognized for adaptability, reliability, and fostering collaboration to deliver impactful results in dynamic environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Supervisor/Program Director
Confidential Employer
08.2024 - Current
- Directed daily mental health program operations, ensuring regulatory compliance and superior care delivery.
- Led cross-functional teams to implement performance-boosting solutions and process innovations.
- Partnered with clinical leaders to resolve client issues, coordinate interventions, and manage medication protocols.
- Negotiated vendor contracts and optimized budgets, driving significant cost savings and inventory efficiency.
- Streamlined interdepartmental communication to enhance project execution and alignment.
- Cultivated continuous improvement culture, elevating workflows, staff retention, and satisfaction.
- Enforced policy/regulatory compliance across teams through monitoring and targeted coaching.
- Developed and delivered training programs for new hires on operations and client care standards.
- Managed bi-weekly payroll processing and logistics scheduling for optimal productivity.
- Built high-performing administrative team via coaching, development, and performance management.
- Optimized operations to cut costs, boost efficiency, and improve overall productivity.
Substance Abuse Technician
Elijah’s House Treatment Center
06.2016 - 09.2024
- Conducted client intakes and monitored vitals/locations during routine head checks to ensure safety and well-being.
- Coordinated with pharmacies on medications and co-pays while observing self-administration and enforcing rules.
- Assisted with breathalyzer/urinalysis procedures and prepared/facilitated therapeutic groups as needed.
- Maintained accurate EMR documentation for daily shift reports, leveraging strong system knowledge.
- Supported 12-step programs (AA, NA, CA, HA) and performed meal prep, cleanup, and house duties to uphold facility standards.
Operations Manager of Substance Abuse and Mental Health
Avalon Treatment Center
10.2021 - 06.2024
- Led 35-person team (Clinical Directors, Direct Care Staff, Therapists), setting weekly expectations and performance standards.
- Directed therapeutic programming across multiple facilities, ensuring consistent quality care delivery.
- Supervised, trained, evaluated, and scheduled Resident Advocates/Mental Health Workers to uphold client support standards.
- Monitored staff performance and implemented improvements for 90-day treatment program quality.
- Facilitated staff meetings and training to drive professional development and team cohesion.
- Oversaw hiring, onboarding, and scheduling for seamless staff integration and coverage.
- Leveraged Kipu EMR, Google Workspace, and Microsoft Office for documentation, scheduling, and communication.
- Developed weekly staff/client schedules to optimize operations and service delivery.
Medical Assistant-Front and Back Office, Billing and Coding
Rheumatology Office
07.2013 - 10.2016
- Managed front/back office operations, handling insurance authorizations, benefits, claims, and co-pay collections.
- Coordinated with physicians and pharmacies for medication orders, injections, vitals, appointments, and radiology scheduling.
- Multitasked high-volume responsibilities: answered calls, booked appointments, obtained authorizations, took vitals, roomed patients, and administered injections.
- Excelled in patient and physician communication, greeting patients warmly and utilizing Practice Fusion EMR proficiently.
- Prepared exam rooms, maintained supply inventory, and educated patients on treatment plans and post-visit instructions.
Education
Certificate - X-ray Technician
Kaplan College
North Hollywood, CA09.2012
Diploma -
Canyon Springs High School
Moreno Valley, CA06-2006
Skills
- Operations Management
- Scheduling coordination
- Effective operational strategy development
- Strategic decision-making
- Multi-line Phone Systems (10 years)
- Mental Health/Addiction Counseling
- EMR Systems (10 years)
- Patient Care (10 years)
- Crisis support proficiency
- Critical analysis of documentation
- Medical terminology
- Medical office experience
Certification
- CPR & First Aid
- Food Handler Certification
- Water and Safety
Timeline
Operations Supervisor/Program Director
Confidential Employer
08.2024 - Current
Operations Manager of Substance Abuse and Mental Health
Avalon Treatment Center
10.2021 - 06.2024
Substance Abuse Technician
Elijah’s House Treatment Center
06.2016 - 09.2024
Medical Assistant-Front and Back Office, Billing and Coding
Rheumatology Office
07.2013 - 10.2016
Diploma -
Canyon Springs High School
Certificate - X-ray Technician
Kaplan College