Monique Tremblay
Welland,Ontario
Summary
Bilingual French/English Organizational skills, ability to perform multiple tasks simultaneously and provide general administrative services to support management. Ability to work independently within a team and excellent ability to interact with individuals. Dedicated Customer Service Representative with over 10 + years of experience handling billing inquiries, collections, and resolving complex customer issues. Skilled in maintaining high customer satisfaction levels while achieving productivity targets. Adept at adapting to various tasks and prioritizing effectively to ensure efficient service delivery.
Overview
47
47
years of professional experience
Work History
Teacher Aid, Substitute, Early Childhood Educator, Specialist Educator
CSC Mon Avenir St François d’Assise
09.2017 - Current
- Under the authority and supervision of the school leadership adhering to Christian values
- Working with the teacher, participating in the identification, development, and implementation of strategies and programs that meet the needs of the students under their responsibility
- Knowledge of students with behavioral disorders, or various syndromes
- Prepare, develop, adapt, and customize educational materials resources, and specialized equipment for the attention of students with special needs
- Observe and record student performance in an anecdotal journal and report physical, cognitive, or socio-emotional progress or problems to the teacher
- Coordinate, with the help of the teacher, daily or regular integration activities by assisting students in such activities.
Lunch Monitor
CSC Mon Avenir St François d’Assise
09.2015 - 01.2019
- Ensure compliance with the student supervision policy regarding the discipline, explain regulations
- Perform different tasks in different areas of the institution such as, in the reception classes, corridors, classrooms, cafeteria, gymnasium, schoolyards
- Conduct rounds, issue warnings, notes and report deviations to designated persons
- As required, in collaboration with faculty and complementary services, participate in the conduct and monitoring of student activities inside or outside the school
- Perform any other related tasks as required.
School bus driver
First Student
02.2014 - 07.2016
- Transport students from kindergarten, elementary, or secondary school from their home to their school and vice-versa
- Ensure the safety and well-being of students traveling on the bus from climb to descent
- Respect travel schedules where possible
- Report to the principal of the school any conduct that may constitute a danger to the safety of the students
- Ensure students are aware of the regulations to follow on the school bus.
Administrative Assistant, Access to Information and Information Coordinator, Collections
Government of Canada
04.1978 - 01.2013
- Coordinates and manages administrative activities and forwards information to managers or the Director
- Maintain billing accounts, including call handling for general customer requests, billing inquiries, and collections
- Investigate and resolving complex issues while adhering to performance standards
- Respond to all customer communications (letters, mail, faxes, emails, interdepartmental inquiries) within established timelines
- Achieve customer satisfaction, quality, and productivity levels in accordance with operational targets
- Adapt to various tasks and complete all processes, procedures, and follow-up for the type of customer account being worked
- Provided excellent customer service to in-store and phone customers
- Handled cash register operations returns and exchanges
- Assisted with inventory management and merchandising tasks
- Respond to inquiries, write correspondence, and review official documents
- Order forms, enter and update information in the computer system
- Manages financial services, verifying and reviewing financial documents and bill payments
- Coordinate projects with colleagues
- Organize several events such as conferences, meetings
- Liaise with insurance companies and human resources staff by providing excellent customer service
- Recommend and implement methods for better information management
- Review requests for information and complaints about official languages
- Review responses submitted by regional management and return those that do not meet quality standards
- Research and gather information from regional sources and internet/intranet.
Education
Certified Dental Assistance
La Cite Collegiale
Ottawa, OInformatique
La Cite Collegiale
Ottawa, ONSkills
- Proficient in handling inbound/outbound calls, correspondence, and billing adjustments
- Excellent communication and interpersonal skills
- Strong problem-solving and critical thinking abilities
- Adaptable to various tasks and able to prioritize effectively
- Familiar with customer service software and billing systems
- Problem-solving and confidentiality skills
- Good knowledge of various software applications such as SAP
Training
- Certificate in Computer Technical Support, La Cité Collégiale
- Certified Dental Assistant, La Cité Collégiale
Timeline
Teacher Aid, Substitute, Early Childhood Educator, Specialist Educator
CSC Mon Avenir St François d’Assise
09.2017 - Current
Lunch Monitor
CSC Mon Avenir St François d’Assise
09.2015 - 01.2019
School bus driver
First Student
02.2014 - 07.2016
Administrative Assistant, Access to Information and Information Coordinator, Collections
Government of Canada
04.1978 - 01.2013
Certified Dental Assistance
La Cite Collegiale
Informatique
La Cite Collegiale
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