MONIQUE SOUZA
Sacramento
Summary
Passionate about Marketing and clear and effective communication in business conversion.
It is easy to work in fast-paced/ambiguous environments, with a focus on results.
Graduated in Marketing from Universidade Cidade de São Paulo with specialization in Digital Marketing, Branding and Content from Faculdade de Informática e Administração Paulista (FIAP).
High performance time management, commitment and collaborative work in search of the best result for the businesses in which I work and the best experience for the customer.
Overview
2026
2026
years of professional experience
Work History
Driver
LDS/DI
10.2024 - Current
- Operated delivery vehicles efficiently to ensure timely transportation of goods.
- Navigated routes using GPS technology, optimizing delivery times and reducing fuel consumption.
- Conducted vehicle inspections and maintenance checks to uphold safety standards and reliability.
- Managed loading and unloading of cargo, ensuring proper handling and securing of shipments.
Account Manager
MultiSolution
04.2022 - 08.2022
- Assisted in managing client accounts by organizing and maintaining account documentation.
- Developed understanding of industry tools and systems to support account management processes.
- Collaborated with team members to gather client feedback and improve service offerings.
- Responded promptly to client inquiries, enhancing overall customer satisfaction.
- Conducted research on industry trends to better inform account strategies and recommendations.
- Participated in team meetings to discuss account status and identify potential areas for improvement.
- Maintained accurate records of client interactions, ensuring data integrity for reporting purposes.
- Supported senior account managers with administrative tasks to streamline operations and increase efficiency.
Head Of Marketing Communications
Moon Milk.co
2021 - 07.2022
- Led comprehensive marketing communication strategies to enhance brand visibility and engagement.
- Developed and executed integrated campaigns across digital, print, and social media platforms.
- Collaborated with cross-functional teams to align messaging and ensure cohesive brand representation.
- Analyzed market trends to inform strategic decisions and optimize communication efforts.
- Managed relationships with external agencies to deliver high-quality marketing materials on time.
- Oversaw content creation process, ensuring alignment with brand voice and target audience needs.
- Mentored junior team members, fostering professional development and enhancing team performance.
- Championed process improvement initiatives within the department resulting in increased efficiency of resource allocation.
- Optimized website performance through data-driven user experience improvements and SEO best practices.
- Aligned sales and marketing goals, fostering collaboration among teams for improved revenue generation.
- Increased lead generation with targeted digital advertising campaigns aligned with business objectives.
Atendimento
CPMedia & Marketing
11.2019 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Gerente De Atendimento
Reebok Sport Club
01.2014 - 04.2022
- Managed daily service operations to ensure customer satisfaction and efficient workflow.
- Developed training materials for new staff to enhance onboarding processes.
- Assisted in scheduling and coordinating service appointments to optimize team productivity.
- Monitored inventory levels and coordinated with suppliers for timely restocking of essential supplies.
- Implemented feedback mechanisms to gather customer insights and improve service delivery.
- Utilized company software for tracking service requests and maintaining accurate records.
- Resolved customer complaints in professional and timely manner.
- Collaborated with cross-functional teams to streamline communication and enhance service efficiency.
- Supported troubleshooting efforts by resolving minor technical issues reported by customers.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
Especialização - Marketing Digital
Fiap
São Paulo - Brasil08-2019
Bacharel Humanas - Administração E Marketing
Universidade Cidade De São Paulo
Brasil07-2017
Skills
Team leadership
Customer service
Briefing management
Trade show and event organization
Knowledge of platforms, social media, and content
Influencer marketing and consulting
Dynamic presentation skills
Social media management
Public relations
Production with suppliers
Budget creation, PIT, and PP
Payments and receipts
Cash closing
Excel spreadsheets
Languages
English
Professional Working
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Driver
LDS/DI
10.2024 - Current
Account Manager
MultiSolution
04.2022 - 08.2022
Atendimento
CPMedia & Marketing
11.2019 - 07.2022
Gerente De Atendimento
Reebok Sport Club
01.2014 - 04.2022
Head Of Marketing Communications
Moon Milk.co
2021 - 07.2022
Especialização - Marketing Digital
Fiap
Bacharel Humanas - Administração E Marketing
Universidade Cidade De São Paulo
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