Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline
Generic

Monique Smith

Surrey,Canada

Summary

I have been operating a successful, family run, distributorship, for the past 20 years. I'm an experienced customer service representative, skilled at meeting customer needs with confident computer skills. I stay on top of demands in fast-paced environments by effectively using slow periods. I take pride in maintaining and organized, clean, and safe work area with diligent attention to detail. A proven willingness to take on any task to support my team and help business succeed. I offers strong customer service support, as well as taking ownership of problems and complaints. I'm professional and courteous at all times. A highly-motivated employee with desire to take on new challenges. A strong worth ethic, adaptability and exceptional interpersonal skills.

Overview

26
26
years of professional experience

Work History

Shipping Manager

Wool And Wicker Sales
Richmond, BC
01.2004 - Current
  • Supervised and coordinated unloading and stocking of inbound shipments and picking and shipping of outbound orders
  • Monitored inventory levels and leveraged historical data to forecast demand
  • Entered orders, packaged, and prepared shipping labels

Administrative Assistant

Stanco
Richmond, BC
05.2001 - 10.2004
  • Assisted with projects, including organizing physical and digital files for proper tracking and required recordkeeping, and putting manuals together
  • Managed all clerical tasks for busy engineering office with approximately 15 staff
  • Managed all incoming and outgoing mail, packages, and faxes.

Financial Services Representative

Vancity Credit Union
Vancouver, BC
01.1998 - 05.2001
  • Complied with all department and company policies, procedures, audit guidelines, and regulations
  • Assisted with resolution of complex customer questions and problems, escalating for assistance if needed
  • Opened new member accounts and assisted members with banking needs
  • Established relationships with members and sought opportunities to offer products and services
  • Communicated well with peers and internal and external customers
  • Recommended consumer products and services, including checking and savings accounts and digital and convenience tools
  • Participated in all internal sale and referral programs to achieve branch goals and support all bankwide initiatives
  • Worked as the back cash person, handled large quantities of cash, and maintained a balanced cash drawer
  • Ordered office supplies
  • Booked appointments 2

Education

High School Diploma -

Richmond Secondary School
Richmond, BC
06.1995

Skills

  • Organization
  • Attention to detail
  • Good verbal communication
  • Punctual
  • Shipping/receiving
  • Oral and Written communication
  • Inventory audits
  • Outbound shipping
  • Complaint resolution
  • Recordkeeping
  • Time management
  • Shipping documentation
  • Shipment Reconciliation
  • Shipment Processing
  • Shipment Receiving
  • Inventory Audits
  • Verbal and Written Communication
  • Technical Problem-Solving
  • Microsoft Excel
  • Invoice Verification
  • Invoicing Understanding
  • Complaint Management
  • Shipment processing
  • Verbal and written communication
  • Shipping and receiving
  • Order picking and processing

References

Available upon request

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Shipping Manager

Wool And Wicker Sales
01.2004 - Current

Administrative Assistant

Stanco
05.2001 - 10.2004

Financial Services Representative

Vancity Credit Union
01.1998 - 05.2001

High School Diploma -

Richmond Secondary School
Monique Smith