Monique Sivret
Underwriter
Moncton,NB
Summary
Analytical Underwriter with expertise in Auto and Home Insurance. Gifted in evaluating risk and loss potential and developing information for new and renewal policies. Team-oriented with success in building relationships with brokers and sales agents to achieve business goals.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Insurance Underwriter
The Cooperators Insurance Group
Moncton, NB
09.2014 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Resolved problems, improved operations and provided exceptional service.
Store Manager
Dooly’s Mountain
Moncton, New Brunswick
01.2013 - 01.2014
- Performed general bar shifts, mixing and serving drinks, keeping clients drinks refreshed, cashing VLT tickets and selling billiard time and memberships.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Managed inventory control, cash control and store opening and closing procedures.
Barista Shift Lead
Timothy's World Coffee
Moncton, New Brunswick
02.2008 - 02.2012
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
Education
Marketing Diploma - Business Administration
NBCC
Moncton, NB 09.2011 - 06.2013
Skills
Adaptable to change
Complaint resolution
Money handling abilities
Creative problem solving
Sales expertise
Engaging personality
Clear and effective communication
Attending multiple customers
Hospitality service expertise
Handling difficult customers
Accomplishments
Scholarships and Certificates
- Ron Smyth Memorial Scholarship Recipient February 2013
Timeline
Insurance Underwriter
The Cooperators Insurance Group
09.2014 - Current
Store Manager
Dooly’s Mountain
01.2013 - 01.2014
Marketing Diploma - Business Administration
NBCC
09.2011 - 06.2013
Barista Shift Lead
Timothy's World Coffee
02.2008 - 02.2012