Monique Sanchez
Canyon Country
Summary
Driven and experienced specializing in problem solving , planning , and customer service relations.
Knowledgeable Flight Attendant with solid background in delivering exceptional passenger service and ensuring safety compliance. Proven track record of managing in-flight emergencies and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently.
Overview
14
14
years of professional experience
Work History
Flight Attendant
AVELO AIRLINES
09.2021 - Current
- Completed 5 week training held at boeing in miami Fl
- Lead Flight Attendant, conducted thorough aircraft preflight procedures
- Identify, document, and analyze cabin maintenance issues and promptly report findings to the Pilot in command
- Oversee the comfort, safe, and security of all passengers by utilizing a client centered work ethic
- Explained the use of safety equipment to passengers to ensure compliance with federal regulations during all flight activities
- Interact with customers and attend to the needs and requests of all travelers, prioritizing safety during all flights
- Resolve passenger conflicts during flights such as mental issues and medical emergencies response
- Plane evacuation protocols and procedures
- Attended 130 hours + domestic flights per month working nights mornings weekends and holidays
Team Lead
One Call Care Diagnostics
03.2014 - 01.2020
- Managed a small group of call center employees in West Hills call center location before working remotely
- Scheduled monthly brainstorming meetings to ensure productivity within the team
- Referrals handled for a variety of workers compensation insurances were directly taken from Ncm and then patients were scheduled for diagnostics testing procedures via online portal in a timely manner
- Insurance benefits were verified, collected payments, and handled customers' concerns as they pertained to each patient
- HIPAA complaint
- Workplace safety training completed
TELLER
Bank of America
11.2010 - 01.2014
- Daily Cash drawer balancing
- Provided account services by receiving deposits, loan payments, cashing checks issuing saving withdrawals recording and documentation of all transactions on a daily basis all done providing Customer confidentiality
Education
Concierge - accommodations, food beverage, travel and tourism
Hollywood Hospitality
Hollywood, CA01.2006
DIPLOMA -
Canyon High School
Canyon Country, CA01.2003
Skills
- FAA Certified Flight Attendant
- American Red Cross Certified in CPR
- First Aid
- AED
- Service oriented
- Dependable
- Punctual
- Active listening
- Attention to detail
- Team collaboration
- Safety procedures
Timeline
Flight Attendant
AVELO AIRLINES
09.2021 - Current
Team Lead
One Call Care Diagnostics
03.2014 - 01.2020
TELLER
Bank of America
11.2010 - 01.2014
DIPLOMA -
Canyon High School
Concierge - accommodations, food beverage, travel and tourism
Hollywood Hospitality
Similar Profiles
Novice Hill-FaisonNovice Hill-Faison
Ground Security Coordinator (GSC) & Baggage Service Agent (BSA) at WFS Worldwide Services (Spirit Airlines & Avelo Airlines)Ground Security Coordinator (GSC) & Baggage Service Agent (BSA) at WFS Worldwide Services (Spirit Airlines & Avelo Airlines)
Roberta JohnsonRoberta Johnson
Flight Attendant at Avelo AirlinesFlight Attendant at Avelo Airlines
Andreia SatterfieldAndreia Satterfield
Flight Attendant at Avelo AirlinesFlight Attendant at Avelo Airlines