Monique Sanchez
Canyon Country
Summary
Driven and experienced specializing in problem solving , planning , and customer service relations.
Knowledgeable Flight Attendant with solid background in delivering exceptional passenger service and ensuring safety compliance. Proven track record of managing in-flight emergencies and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently.
Overview
14
14
years of professional experience
Work History
Flight Attendant
AVELO AIRLINES
USA
09.2021 - Current
- Completed 5 week training held at boeing in miami Fl
- Lead Flight Attendant, conducted thorough aircraft preflight procedures
- Identify, document, and analyze cabin maintenance issues and promptly report findings to the Pilot in command
- Oversee the comfort, safe, and security of all passengers by utilizing a client centered work ethic
- Explained the use of safety equipment to passengers to ensure compliance with federal regulations during all flight activities
- Interact with customers and attend to the needs and requests of all travelers, prioritizing safety during all flights
- Resolve passenger conflicts during flights such as mental issues and medical emergencies response
- Plane evacuation protocols and procedures
- Attended 130 hours + domestic flights per month working nights mornings weekends and holidays
Team Lead
One Call Care Diagnostics
West Hills, USA
03.2014 - 01.2020
- Managed a small group of call center employees in West Hills call center location before working remotely
- Scheduled monthly brainstorming meetings to ensure productivity within the team
- Referrals handled for a variety of workers compensation insurances were directly taken from Ncm and then patients were scheduled for diagnostics testing procedures via online portal in a timely manner
- Insurance benefits were verified, collected payments, and handled customers' concerns as they pertained to each patient
- HIPAA complaint
- Workplace safety training completed
TELLER
Bank of America
SANTA CLARITA, USA
11.2010 - 01.2014
- Daily Cash drawer balancing
- Provided account services by receiving deposits, loan payments, cashing checks issuing saving withdrawals recording and documentation of all transactions on a daily basis all done providing Customer confidentiality
Education
Concierge - accommodations, food beverage, travel and tourism
Hollywood Hospitality
Hollywood, CA01.2006
DIPLOMA -
Canyon High School
Canyon Country, CA01.2003
Skills
- FAA Certified Flight Attendant
- American Red Cross Certified in CPR
- First Aid
- AED
- Service oriented
- Dependable
- Punctual
- Active listening
- Attention to detail
- Team collaboration
- Safety procedures
Timeline
Flight Attendant
AVELO AIRLINES
09.2021 - Current
Team Lead
One Call Care Diagnostics
03.2014 - 01.2020
TELLER
Bank of America
11.2010 - 01.2014
DIPLOMA -
Canyon High School
Concierge - accommodations, food beverage, travel and tourism
Hollywood Hospitality