Monique Ryan Making
Paradise
Summary
Dedicated Renewal Insurance Customer Service Representative with expertise in client communication, policy renewals, and problem resolution. Committed to enhancing operational efficiency and ensuring client satisfaction. Strong organizational skills and proficiency in insurance systems which ensure timely, accurate renewals and a smooth client experience.
Overview
15
15
years of professional experience
Work History
Insurance Customer Service Representative
Cooperators
05.2015 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed policy changes with accuracy, ensuring compliance with company guidelines.
- Collaborated with team members to streamline workflows, enhancing overall operational efficiency.
- Trained new staff on systems and processes, fostering a knowledgeable and effective team environment.
- Supported high volume renewal periods while maintaining attention to detail.
- Assisted with process improvements or special renewal assignments.
- Coordinated with underwriting and internal teams to resolve discrepancies and support timely renewal completion.
- Analyzed customer feedback to identify service improvement opportunities and implement solutions.
- Managed high-volume calls while maintaining professionalism and attention to detail in communications.
- Developed training materials for onboarding processes for new hires to the renewal team.
Secretary
Cardon Plumbing Services Inc.
01.2011 - 04.2015
- Managed office communications to ensure efficient operations and timely responses.
- Coordinated scheduling for service appointments, optimizing technician availability and customer satisfaction.
- Prepared and sent estimates, invoices and service documentation.
- Created and posted content on company social media platforms.
Education
Insurance Education
High School Diploma -
Stella Maris Academy
Trepassey 05-2006
Skills
- Customer service & client communication
- Policy Renewals & coverage review
- Insurance documentation accuracy
- Time management & prioritization
- Problem Resolution
- Client relations
- Staff training to the renewal team
- Systems proficiency with Microsoft Office (outlook, word, excel)
- Attention to detail
- Retention Mindset to retain clients
- Team Collaboration
- Critical thinking
Languages
English
Full Professional
Timeline
Insurance Customer Service Representative
Cooperators
05.2015 - Current
Secretary
Cardon Plumbing Services Inc.
01.2011 - 04.2015
Insurance Education
High School Diploma -
Stella Maris Academy