Monique Parker
Cochrane,Canada
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/ Line Cook/ Prep Cook/Manager on Duty
Simone's Caribbean Restaurant
Toronto
2016.06 - 2025.06
- Supervised floor staff to ensure efficient daily operations.
- Handled customer complaints, providing timely resolutions and support.
- Managed online sales platforms, enhancing revenue opportunities.
- Checked inventory regularly to maintain stock levels and quality.
- Organized materials and equipment to support smooth workflow during shifts.
- Transmitted orders to kitchen based on patron selections for accurate preparation.
- Ensured compliance with sanitation, safety, and alcohol beverage control policies.
- Prepared meals according to recipe guidelines and special requests.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Kept stations stocked and ready for use to maximize productivity.
- Maintained cleanliness and organization of kitchen equipment and workstations.
Financial Services Associate/ Senior Associate/Associate Manager
Sutherland Global Services
Portmore, Jamaica
2018.11 - 2023.09
- Assisted associates with policy updates, package troubleshooting, and real-time call support.
- Developed leadership and mentoring skills to enhance team performance.
- Performed authentication and interfaced with Visa and Mastercard to activate digital wallet tokens.
- Guided junior team members through complex tasks and inquiries.
- Supported managers in coaching, attendance management, and agent queries.
- Executed project work as directed by leadership for improved operational efficiency.
- Maintained compliance with financial regulations while managing account records.
- Analyzed customer feedback to improve service delivery and resolved issues effectively.
- Established strong and positive working relationships within organization to contribute to team success.
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
- Guided customers toward upward credit mobility through good financial choices.
Floor Supervisor / Packer
ACI shipping and packaging
Ontario, Canada
2017.07 - 2018.10
- Supervised daily operations in shipping and packaging facility to optimize efficiency.
- Organized orders for shipment while ensuring compliance with company policies.
- Coordinated interdepartmental workflows to achieve production targets.
- Monitored inventory levels, managing timely stock replenishment.
- Conducted performance evaluations, delivering constructive feedback to team members.
- Ensured accurate labeling and packaging of orders per outlined specifications.
Education
Caribbean Examination - Biology, Chemistry, Physics
Knox Community College
Clarendon, Jamaica06.2019
Caribbean Examination - English Language, Social Studies, Human and social Biology
Christiana High School
Manchester, Jamaica06.2013
Skills
- Effective Organizing
- Multitasking
- Written and oral communication
- Punctuality and flexibility
- Strong interpersonal relationship skills to facilitate a positive work environment
- Preparing meals for large groups
- Proficiency in Microsoft Office
- Prepare meals according to the recipe guide
- Customer service
- Order management
- Inventory management
- Food safety
- Meal preparation
- Sanitation compliance
- Team supervision
- Conflict resolution
- Sales management
- Time management
- Communication skills
- Problem solving
- Leadership development
- Workflow organization
- Training and mentoring
- Relationship management
- Memory retention
- Tableside etiquette
- Cash handling
- Dish preparation
- Food inspection
- Shift management
- Hospitality service expertise
- High volume dining
- Positive and professional
- Allergy awareness
- Team collaboration
- Order delivery practices
- Regulatory compliance
- Task prioritization
- Upselling technique
- Order processing
- Quality control
- Team leadership
Languages
English, (100/100)
Certification
- Smart serve
- High school Diploma
References
References available upon request.
Timeline
Financial Services Associate/ Senior Associate/Associate Manager
Sutherland Global Services
2018.11 - 2023.09
Floor Supervisor / Packer
ACI shipping and packaging
2017.07 - 2018.10
Server/ Line Cook/ Prep Cook/Manager on Duty
Simone's Caribbean Restaurant
2016.06 - 2025.06
Caribbean Examination - Biology, Chemistry, Physics
Knox Community College
Caribbean Examination - English Language, Social Studies, Human and social Biology
Christiana High School