Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Monique Parker

Cochrane,Canada

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server/ Line Cook/ Prep Cook/Manager on Duty

Simone's Caribbean Restaurant
Toronto
06.2016 - 06.2025
  • Supervised floor staff to ensure efficient daily operations.
  • Handled customer complaints, providing timely resolutions and support.
  • Managed online sales platforms, enhancing revenue opportunities.
  • Checked inventory regularly to maintain stock levels and quality.
  • Organized materials and equipment to support smooth workflow during shifts.
  • Transmitted orders to kitchen based on patron selections for accurate preparation.
  • Ensured compliance with sanitation, safety, and alcohol beverage control policies.
  • Prepared meals according to recipe guidelines and special requests.
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Kept stations stocked and ready for use to maximize productivity.
  • Maintained cleanliness and organization of kitchen equipment and workstations.

Financial Services Associate/ Senior Associate/Associate Manager

Sutherland Global Services
Portmore, Jamaica
11.2018 - 09.2023
  • Assisted associates with policy updates, package troubleshooting, and real-time call support.
  • Developed leadership and mentoring skills to enhance team performance.
  • Performed authentication and interfaced with Visa and Mastercard to activate digital wallet tokens.
  • Guided junior team members through complex tasks and inquiries.
  • Supported managers in coaching, attendance management, and agent queries.
  • Executed project work as directed by leadership for improved operational efficiency.
  • Maintained compliance with financial regulations while managing account records.
  • Analyzed customer feedback to improve service delivery and resolved issues effectively.
  • Established strong and positive working relationships within organization to contribute to team success.
  • Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
  • Guided customers toward upward credit mobility through good financial choices.

Floor Supervisor / Packer

ACI shipping and packaging
Ontario, Canada
07.2017 - 10.2018
  • Supervised daily operations in shipping and packaging facility to optimize efficiency.
  • Organized orders for shipment while ensuring compliance with company policies.
  • Coordinated interdepartmental workflows to achieve production targets.
  • Monitored inventory levels, managing timely stock replenishment.
  • Conducted performance evaluations, delivering constructive feedback to team members.
  • Ensured accurate labeling and packaging of orders per outlined specifications.

Education

Caribbean Examination - Biology, Chemistry, Physics

Knox Community College
Clarendon, Jamaica
06.2019

Caribbean Examination - English Language, Social Studies, Human and social Biology

Christiana High School
Manchester, Jamaica
06.2013

Skills

  • Effective Organizing
  • Multitasking
  • Written and oral communication
  • Punctuality and flexibility
  • Strong interpersonal relationship skills to facilitate a positive work environment
  • Preparing meals for large groups
  • Proficiency in Microsoft Office
  • Prepare meals according to the recipe guide
  • Customer service
  • Order management
  • Inventory management
  • Food safety
  • Meal preparation
  • Sanitation compliance
  • Team supervision
  • Conflict resolution
  • Sales management
  • Time management
  • Communication skills
  • Problem solving
  • Leadership development
  • Workflow organization
  • Training and mentoring
  • Relationship management
  • Memory retention
  • Tableside etiquette
  • Cash handling
  • Dish preparation
  • Food inspection
  • Shift management
  • Hospitality service expertise
  • High volume dining
  • Positive and professional
  • Allergy awareness
  • Team collaboration
  • Order delivery practices
  • Regulatory compliance
  • Task prioritization
  • Upselling technique
  • Order processing
  • Quality control
  • Team leadership

Languages

English, (100/100)

Certification

  • Smart serve
  • High school Diploma

References

References available upon request.

Timeline

Financial Services Associate/ Senior Associate/Associate Manager

Sutherland Global Services
11.2018 - 09.2023

Floor Supervisor / Packer

ACI shipping and packaging
07.2017 - 10.2018

Server/ Line Cook/ Prep Cook/Manager on Duty

Simone's Caribbean Restaurant
06.2016 - 06.2025

Caribbean Examination - Biology, Chemistry, Physics

Knox Community College

Caribbean Examination - English Language, Social Studies, Human and social Biology

Christiana High School
Monique Parker