Monique Ouellet
Moncton,NB
Overview
25
25
years of professional experience
Work History
Associate Registrar
CPA New Brunswick
04.2025 - Current
- Process and review applications for new members, student registrations, and reinstatements.
- Verify applicant qualifications and documentation to ensure compliance with CPA regulatory requirements.
- Manage the accuracy, integrity, and confidentiality of member databases and records.
- Provide frontline regulatory guidance to members, students, and the public regarding licensing, bylaws, continuing professional development (CPD), and professional conduct requirements.
- Responsible in handling complaints, investigations, and disciplinary files in alignment with provincial legislation and CPA standards.
- Prepare official correspondence, regulatory notices, and member communications.
- Assist in drafting, implementing, and refining internal procedures and regulatory policies.
- Liaise with national CPA bodies and other provincial counterparts on regulatory matters and standard-setting changes.
- Coordinate committee meetings (e.g., Registration, Complaints, Discipline), including preparing agendas, documents, and follow-up actions.
- Contribute to compliance monitoring, CPD audits, and ongoing regulatory quality-assurance processes.
Complaints and Investigation Officer
College Of Physicians And Surgeons Of NB
07.2013 - 04.2024
- Handling inquiries and complaints about practice of medicine and conduct of registrants in accordance with provisions of the Medical Act and associated regulations, Code of Ethics, Professional Standards, and administrative law principles, which includes triaging complaints, leading investigations, conducting research into conduct and sanctions, and preparing summaries of complaints,
- Facilitating informal resolution of complaints whenever possible.
- Preparing complaints for presentation for Complaints Committee, Review Committee or to Board of Inquiry
- Consulting with external legal counsel as directed.
- Preparing meetings minutes and drafting decisions and orders.
- Ensuring that appropriate confidentiality of complaint files and records is maintained and determining access to files related to regulatory functions.
- Continuously assessing the effectiveness of processes to manage complaints and strategizing and implementing new processes to manage and maintain files, data and information concerning complaints and any resulting investigations.
- Handling of sensitive information and maintain confidentiality and discretion.
Registration Coordinator
College Of Physicians And Surgeons Of NB
07.2000 - 06.2013
- Oversee the entire registration process for physicians and surgeons.
- Review and assess the applications submitted by physicians and surgeons seeking registration.
- Verify the completeness of the application, supporting documents, educational qualifications, professional certifications and any other required information.
- Point of contact throughout the registration process. Communicating with applicants, Regional Health Authorities, and other stakeholders.
- Ensuring the registration process aligns with the regulations, policies, and standards set by the College.
- Maintain accurate records and generate reports related to registration statistics, trends, and compliance.
- All administrative duties which include managing phone calls, emails, and other forms of correspondence. Draft and proofread documents, letters, reports on behalf of the Registrar. Managing schedules, arranging meetings, appointments, and travel arrangements. Preparing meeting material, agendas, and minutes. Issuing invoices and processing payments.
- Management of office supplies, equipment and inventory.
- Data entry, updating databases, spreadsheets, and other documents.
Education
Administrative Assistant
Academy of Learning College
Miramichi, NB06.1998
Skills
- Investigative research
- Detailed report writing
- Records Management
- Report Preparation
- Microsoft Office
- Task Prioritization
- Database Management
- Calm and Professional Under Pressure
- Administrative and Office Support
- Accounting
- Directing callers
- De-Escalation Techniques
- Data Entry
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Associate Registrar
CPA New Brunswick
04.2025 - Current
Complaints and Investigation Officer
College Of Physicians And Surgeons Of NB
07.2013 - 04.2024
Registration Coordinator
College Of Physicians And Surgeons Of NB
07.2000 - 06.2013
Administrative Assistant
Academy of Learning College