Summary
Overview
Work History
Skills
Languages
Certification
Timeline
Generic

Monique Nelson

Ottawa,ON

Summary


Experienced Restaurant Manager with a proven track record of leading teams and driving operational excellence in fast-paced hospitality environments. Skilled in implementing strategic initiatives that boost efficiency, elevate guest experience, and increase profitability. Adept at problem-solving, team development, and making data-driven decisions to optimize service and streamline operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

CiderHouse Manager and Beverage Coordinator

Saunders Farm
09.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping.
  • Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

Server/Bartender

SSP Canada
10.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Bartender/ Server

Auberge Waterfield
08.2023 - 06.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Owner/ Operator

M² Cleaning Ottawa
06.2021 - 06.2024
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Server/bartender

Tailgators
10.2018 - 10.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Skills

  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Goal setting
  • Staff development
  • Shift scheduling
  • Policy implementation
  • Product management
  • Expectation setting
  • Coaching and mentoring
  • Recruiting and interviewing

Languages

English
Native or Bilingual
French
Native or Bilingual

Certification

Certifications
  • Smart Serve Certified – Ontario
  • Food Handler Certification – Ottawa Public Health
  • CPR and First Aid Certification - Lifesaving Society Standard First Aid

Timeline

CiderHouse Manager and Beverage Coordinator

Saunders Farm
09.2024 - Current

Server/Bartender

SSP Canada
10.2023 - Current

Bartender/ Server

Auberge Waterfield
08.2023 - 06.2024

Owner/ Operator

M² Cleaning Ottawa
06.2021 - 06.2024

Server/bartender

Tailgators
10.2018 - 10.2019

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Monique Nelson