Monique M. Wilson
Carmel
Summary
Accounts Payable/Receivable Clerk with extensive data entry and 10-key expertise. Demonstrates strong accounting knowledge across various industries, managing multiple projects and clients with precision. Proficient in Microsoft Excel, Word, Outlook, Great Plains, and Quickbooks, ensuring accuracy and attention to detail. Committed to fostering positive relationships with coworkers and clients while prioritizing tasks effectively.
Overview
20
20
years of professional experience
Work History
Ingredient Sales Manager
The Ginger People
Marina
01.2018 - 01.2025
- Started as a Deductions Analyst, reviewing and resolving customer payment discrepancies.
- Promoted to Sales Assistant, managing client relationships and processing orders.
- Advanced to Manager of the Ginger Ingredient Sales Department, overseeing team operations and client service initiatives.
- Maintained high customer satisfaction by resolving issues efficiently and ensuring timely communication.
- Collaborated with finance and logistics teams to streamline invoicing and shipping processes.
- Implemented service improvements that increased retention and operational efficiency.
Account Service Manager
Languageline Solutions
Monterey
01.2015 - 01.2018
- Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
- Responsible for making requested account changes, applying all credits, refund checks, and updating all Credit Card information.
- This includes managing and checking account details balances for missing payments, late payments and other balance issues.
- Exhibited and ensured accurate coding, sorting, balancing of payments, credits/debits of invoices and receipts of payment to customers accounts.
- Exhibited proficiency in various computer systems, data entry, and accounting methods.
- Prepare and distribute Customized Excel data reports to Customers, Account Representatives and CEO.
- Reconciled monthly statements and researched discrepancies.
Customer Service Representative
Golden State Bulb Growers
Moss Landing
01.2014 - 01.2015
- Entered bulb sale orders and Invoiced bulbs and fresh cut flowers sales.
- Ensure order changes, add-ons, or deletions are communicated to Sales Manager and other members of the team as they occur.
- Prepared Exports and Domestic documents for shipments including Phytosanitary Certificates, Commercial Invoices and customs paperwork for all shipments.
- Maintained well standing of customer accounts, initiated all collection activities (telephonic calls, letters and emails), addressed discrepancies and processed credits and refunds when required and approved by department manager.
- Tactfully resolved challenging situations professionally and calmly in a firm but friendly manner, often with irate customers.
- Perform daily administrative support to Sales team including: phone activity, faxes, email correspondence, meeting planning, filing, typing, and mail distribution.
Administrative Assistant
Monterey Bay Boatworks
Monterey
01.2011 - 01.2013
- Completed and maintained Accounts Payable and Receivable (including opening, posting, entries and closing of accounts, invoicing, and cash application, discrepancies, issuing credit/debit memos and responding to requests for documentation.)
- Scheduled guest’s stay and maintained up to date confidential client and employee files.
- Prepared management reports, maintained proper record files and recorded and transcribed all safety meetings.
- Answered all calls with prompt distribution; composed all memorandums to all departments and tenants.
Executive Assistant
Wilson’s Plumbing & Heating
Pacific Grove
01.2005 - 01.2010
- Completed and maintained Accounts Payable and Receivable (including opening, posting, entries and closing of accounts, invoicing, and cash application, discrepancies, issuing credit/debit memos and responding to requests for documentation.)
- Prepared and distributed payroll for staff of 20+ employees.
- Handled the responsibilities serving customers in person and over the phone. Including customer queries and concerns in an efficient way.
- Closely coordinated with all departments to ensure smooth operation of the company.
- Helped prepare and edit proposals for the President and Office Manger of the company.
Education
Business Administration -
Empire College
Santa Rosa, CA01.2005
High School -
Pacific Grove High School
Pacific Grove, CA01.2002
Skills
- Customer relationship management
- Sales forecasting
- Order processing
- Account management
- Data analysis
- Client retention
Timeline
Ingredient Sales Manager
The Ginger People
01.2018 - 01.2025
Account Service Manager
Languageline Solutions
01.2015 - 01.2018
Customer Service Representative
Golden State Bulb Growers
01.2014 - 01.2015
Administrative Assistant
Monterey Bay Boatworks
01.2011 - 01.2013
Executive Assistant
Wilson’s Plumbing & Heating
01.2005 - 01.2010
Business Administration -
Empire College
High School -
Pacific Grove High School