Monique Matthews
Winnipeg,MB
Summary
Knowledgeable Patient Registration Representative highly proficient in coordinating smooth admissions and appointment registrations. Well-versed in current insurance procedures. Detail-oriented in building and updating files.
Overview
29
29
years of professional experience
Work History
Patient Registration Clerk
St. Boniface Hospital
Winnipeg, MB
06.2001 - Current
- Ensured accurate patient information by verifying insurance coverage and obtaining required signatures on forms.
- Demonstrated strong professionalism and efficiency in providing outstanding customer service during all incoming calls.
- Partook in training workshops pertaining to new software applications.
- Welcomed patients with a courteous and professional manner while handling their registrations.
- Ensured the accuracy of patient information by entering data into the computer system with meticulous attention.
- Ensured thorough patient screening throughout admissions processes.
Hospitality Worker
Canadian Blood Services
Winnipeg, Manitoba
09.2010 - 09.2020
- Administered post-donation surveys and questionnaires to evaluate donor satisfaction levels.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Provided refreshments to donors during their visit.
Girl Guide Leader
Girl Guides of Canada
09.1995 - 08.2015
- Mentored younger Girl Guides on proper etiquette, respect for others and appropriate behavior when interacting with peers or adults.
- Organized and led weekly meetings for Girl Guide members, ensuring attendance and participation.
- Managed budgets for supplies, travel expenses and other costs associated with organizing events or trips for Girl Guides.
- Provided emotional support and encouragement throughout various challenges faced by the girls.
- Developed age-appropriate program plans that included outdoor activities, community service projects and educational topics related to the Girl Guide mission.
- Instructed girls on how to properly use camping equipment such as tents, stoves or lanterns.
Seamstress
Manitoba Angel Dresses
Winnipeg, MB
- Operated sewing machines to create memorial gowns for grieving families using donated wedding gowns.
- Sewed decorative embellishments onto clothing items such as beading, embroidery or sequins.
Education
Some College (No Degree) - Drafting Technician
Canadore College of Applied Arts And Technology
North Bay, ONSkills
- Medical terminology knowledge
- Insurance Verification
- Accuracy and Precision
- Strong Organization
- Data Entry
- Strong interpersonal skills
- Electronic Recordkeeping
- Organizational Skills
- Problem-solving abilities
- Written Communication
- Task Prioritization
- Multitasking
- Reliability
Languages
English
Full Professional
French
Limited
Affiliations
- Sewing, Quilting
- Scrapbooking, Card Making
- Music
References
References available upon request.
Timeline
Hospitality Worker
Canadian Blood Services
09.2010 - 09.2020
Patient Registration Clerk
St. Boniface Hospital
06.2001 - Current
Girl Guide Leader
Girl Guides of Canada
09.1995 - 08.2015
Seamstress
Manitoba Angel Dresses
Some College (No Degree) - Drafting Technician
Canadore College of Applied Arts And Technology
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