Monique Massey Bean
Sacramento
Summary
Proficient in patient registration and referral management, with a strong focus on customer service. Known for effectively handling inquiries and providing accurate information to patients and families, ensuring a positive experience throughout their healthcare journey.
Overview
22
22
years of professional experience
Work History
Patient Service Representative lll
UC Davis Health
Sacramento
08.2003 - 07.2025
- Managed high volume of incoming calls, greeting callers warmly and delivering exceptional customer service by anticipating and responding to needs of consumers, patients, and family members.
- Addressed consumer, patient, and caller inquiries, providing clear information about services and procedures to enhance understanding.
- Greeted callers in a friendly and professional manner. Directed consumers, doctor's offices and patients to appropriate areas.
- Verified demographics and insurance information. Registered patients.
- Adhered to HIPAA regulations when handling confidential patient information.
- Updated patient's electronic medical records in the computer system.
- Informed patients about policies, and procedures related to their visit.
- Trained new team members on department protocols and patient service techniques effectively.
- Utilized technology and specialized software to maximize productivity.
- Prepared letters and documents for mailing as requested by department supervisor.
- Created and processed internal and external referrals to multiple specialty departments.
- Organized and prioritized workload to ensure timely completion of all tasks by end of business day.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Performed administrative duties such as filing, faxing, photocopying.
- Maintained a clean and inviting work area. Knowledge of and skills to operate power machines such as floor care equipment and other cleaning tools.
Education
High School Diploma -
Fremont Adult School
Sacramento, CA06-1984
Skills
- Patient registration
- Electronic medical records
- Insurance verification
- Referral management
- HIPAA compliance
- Administrative support
- Customer service
- Power machine operation
Timeline
Patient Service Representative lll
UC Davis Health
08.2003 - 07.2025
High School Diploma -
Fremont Adult School