Monique Martinez
Modesto
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Golden Valley Health Centers
02.2025 - Current
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Caregiver
Home Care Professionals
02.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Medical Assistant
Robert Lynch M.D.
02.2023 - 02.2025
- Answer telephones, screen callers, relay messages and greet visitors.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Covid technician
VestraLabs
09.2022 - 05.2023
- Gather students or staff information to assess if a swab test can be performed.
- Protect HIPAA at all times and refrain from any sensitive information disclosures.
- Properly log and enter administered Covid-19 tests in an appropriate time frame and notify staff of any positive results for students.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Customer Service Representative
Health Plan of San Joaquin
05.2021 - 09.2022
- Protect members HIPAA information and know when to properly disclose information to callers.
- Effectively handle a large call volume while providing quality customer service in a timely manner.
- Manage multiple work systems including Microsoft office to produce reports to members and health care providers over the phone.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Medical Assistant
LAGS Medical Centers
05.2020 - 05.2021
- Schedule surgeries by making arrangements with the surgical center, verifying times with patients and preparing charts, pre-admission and consent forms.
- Measure vital signs (i.e., pulse rate, temperature, blood pressure, weight and height) and record information on patients' charts.
- Assist providers with treatment plans and in office procedures.
Education
Medical Assistant Program -
San Joaquin Valley College
Salida, CA05.2020
High School diploma -
Thomas Downey High School
Modesto, CA05.2012
Skills
- Customer service
- HIPAA compliance
- EMR / EHR
- Reliable team player
- Immunization administration
- Professionalism and ethics
- Compassionate caregiver
- Adaptable
- Direct patient care
Timeline
Medical Assistant
Golden Valley Health Centers
02.2025 - Current
Caregiver
Home Care Professionals
02.2024 - Current
Medical Assistant
Robert Lynch M.D.
02.2023 - 02.2025
Covid technician
VestraLabs
09.2022 - 05.2023
Customer Service Representative
Health Plan of San Joaquin
05.2021 - 09.2022
Medical Assistant
LAGS Medical Centers
05.2020 - 05.2021
Medical Assistant Program -
San Joaquin Valley College
High School diploma -
Thomas Downey High School
Similar Profiles
Andrea TorresAndrea Torres
Referral Clerk at Golden Valley Health CentersReferral Clerk at Golden Valley Health Centers
VANITHA BANAJJAR REVANASIDDAPPAVANITHA BANAJJAR REVANASIDDAPPA
Obstetrician/Gynecologist at Golden Valley Health CentersObstetrician/Gynecologist at Golden Valley Health Centers
Esther AguilarEsther Aguilar
Billing-Claims Analyst Manager at Golden Valley Health CentersBilling-Claims Analyst Manager at Golden Valley Health Centers
Jesus VenturaJesus Ventura
Salesperson at Flooring LiquidatorsSalesperson at Flooring Liquidators
Michael SolisMichael Solis
Crew Member at Raising Cane'sCrew Member at Raising Cane's