Monique Martin
Sacramento
Summary
Detailed-oriented and results-driven lending processor with over 5 years of experience in ensuring the highest standards of quality and operational efficiency. Proven track record in developing and implementing quality assurance processes, conducting thorough audits, and driving continuous improvement initiatives. Adept at collaborating with cross-functional teams to identify and resolve quality issues, ensuring compliance with industry regulations and company standards. Strong analytical skills, attention to detail, and a commitment to excellence make me a valuable asset in maintaining and enhancing operational quality.
Overview
11
11
years of professional experience
Work History
Direct Loan Processor II
Golden 1 Credit Union
Sacramento
12.2019 - Current
- Communicated with members via telephone or email to obtain additional documentation required for loan processing.
- Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
- Reviewed initial member documentation to structure and submit the loan package.
- Ensured compliance with federal and state regulations throughout the loan processing phase.
- Researched escalated problems related to loan processing.
- Maintained a fast-paced schedule by consistently providing satisfactory application processing turnaround times.
- I listened carefully to member complaints and swiftly resolved issues by taking appropriate action.
- Reviewed member documentation and contracts for discrepancies and mistakes.
- Managed pipeline of loans ensuring that all deadlines are met and loans progress to closing.
- Facilitated training sessions for staff on quality assurance procedures and policies.
- Reviewed and approved quality-related documents, ensuring compliance with internal and external standards.
- Conducted tests on improvement initiatives, and recorded results.
Assistant Office Manager
Money Mart Financial Services
Sacramento
07.2014 - 09.2019
- Issued work schedules, duty assignments and deadlines for office or staff.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Collected and coded various documents to prepare for filing, storage, and processing.
- Coded and entered daily invoices with in-house accounting software.
- Ensured compliance with company policies and procedures regarding security, confidentiality and data protection measures.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed office inventory and placed new supply orders.
- Supported HR functions, such as onboarding new employees and conducting interviews.
Education
High School Diploma -
Options For Youth
Sacramento, CA06-2008
Skills
- Financial data analysis
- Interpersonal communication
- Deadline management
- Teamwork and collaboration
- Application audits
- Collaboration skills
- Sound decision-making skills
- Team leadership
- Internal audits
- Verbal and written communication
Timeline
Direct Loan Processor II
Golden 1 Credit Union
12.2019 - Current
Assistant Office Manager
Money Mart Financial Services
07.2014 - 09.2019
High School Diploma -
Options For Youth
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