MONIQUE M. ALANIZ
Riverside
Summary
Admissions and customer service professional experienced in enrollment advising, interviews, documentation accuracy, and high‑volume front‑office support. Strong communicator skilled in building rapport, managing scheduling, and ensuring smooth, compliant onboarding experiences.
Overview
9
9
years of professional experience
Work History
Admissions Professional
UEI College
Riverside
10.2024 - Current
- Guided prospective students through admissions and enrollment processes, ensuring a smooth transition to program participation.
- Conduct interviews to assess goals and program fit.
- Explained program pathways and financial aid options while coordinating with Financial Aid team to support student decision-making.
- Maintained proactive follow-up and ensured documentation accuracy to facilitate timely admissions decisions.
Receptionist / Treatment Coordinator
Dental Kidz Club
Ontario
07.2019 - 03.2020
- Managed high‑volume calls and coordinated patient scheduling to ensure timely appointments.
- Explained treatment plans and assisted patients with next steps.
- Streamlined front‑office operations and maintained accurate recordkeeping for improved patient flow.
Receptionist / Treatment Coordinator
Children’s Dental FunZone
Fontana
12.2016 - 07.2019
- Explained treatment plans and answered patient questions.
- Managed multi‑line phones, appointment scheduling, and patient check‑ins.
- Maintained organized records using Microsoft Office and Outlook.
Education
Dental Assistant Certificate -
UEI College
Ontario, CA01.2016
High School Diploma -
West Hollywood Preparatory
01.2013
Skills
- Admissions & Enrollment
- Student Advising
- Customer Service
- Relationship Building
- Scheduling & Multi-line Phones
- Documentation & Compliance
- Microsoft Office & Outlook
Languages
Spanish
Professional
Timeline
Admissions Professional
UEI College
10.2024 - Current
Receptionist / Treatment Coordinator
Dental Kidz Club
07.2019 - 03.2020
Receptionist / Treatment Coordinator
Children’s Dental FunZone
12.2016 - 07.2019
Dental Assistant Certificate -
UEI College
High School Diploma -
West Hollywood Preparatory