Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monique MacDonald

Brampton,ON

Summary

Driven and compassionate professional with a diverse background in customer service and personal care, demonstrated at The Village Of Sandalwood Park. Excelled in time management and multitasking, enhancing client satisfaction and operational efficiency. Proven track record in fostering relationships and delivering results through effective communication and organizational skills.

Overview

5
5
years of professional experience

Work History

Personal Assistant

Investor
Toronto, ON
05.2023 - Current
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Attended meetings, took notes and tracked action items.
  • Utilized communication skills, taking requests for food and beverages and coordinating with others to fulfill them.

Host

Kelseys Restaurant
Brampton, ON
07.2021 - 04.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Caregiver

The Village Of Sandalwood Park
Brampton, ON
11.2019 - 06.2020
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Education

High School Diploma -

Harold M. Brathwaite Secondary School
Brampton, ON
11.2019

Personal Support Worker Certificate - Personal Support Worker

Medix College
Brampton, ON
05.

Skills

  • Time Management
  • Multitasking and Organization
  • Customer Service
  • Upholds integrity and takes accountability seriously
  • Punctual and reliable
  • Attentiveness and clear communication skills

Languages

English
Full Professional

Timeline

Personal Assistant

Investor
05.2023 - Current

Host

Kelseys Restaurant
07.2021 - 04.2023

Caregiver

The Village Of Sandalwood Park
11.2019 - 06.2020

High School Diploma -

Harold M. Brathwaite Secondary School

Personal Support Worker Certificate - Personal Support Worker

Medix College
Monique MacDonald