Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Monique MacDonald

Brampton,ON

Summary

Dynamic and personable Hostess at Kelseys Original Roadhouse, adept at delivering exceptional customer service and fostering a welcoming atmosphere. Skilled in effective multitasking and phone etiquette, I ensured seamless dining experiences while supporting team efficiency. My patience and empathy contributed to high customer satisfaction and repeat visits.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

Jerk Fest
08.2024 - 08.2025
  • Greeted customers entering food truck and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Receptionist

LaserMD
10.2021 - 12.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.

Hostess

Kelseys Original Roadhouse
08.2019 - 09.2020
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Harold M. Brathwaite Secondary School
Brampton, ON

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Time Management
  • Organization
  • Attentive
  • Punctual
  • Upholds Integrity

Languages

English

Certification

**Certifications**
- Smart Serve Certified – Ontario, Canada (Issued: June 2025)

Timeline

Cashier

Jerk Fest
08.2024 - 08.2025

Receptionist

LaserMD
10.2021 - 12.2022

Hostess

Kelseys Original Roadhouse
08.2019 - 09.2020

Harold M. Brathwaite Secondary School

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Monique MacDonald