Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Monique Lapp

Coquitlam,BC

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Edmonton Public School Board
02.2018 - 06.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Assisted the Administrators and staff with anything they would require for the success of the day
  • Executed record filing system to improve document organization and management
  • Managed student attendance
  • Worked with Word, Excel, Google Docs and Google Calendar
  • Managed school calendar and the input of information to SchoolZone
  • Managed Powerschool system
  • Sole facilitator for new student registrations
  • Scheduled all students into their core and option classes
  • Transferred students in and out of school
  • Aided with suspension letters
  • Managed the PinPoint system for necessary student legal documents
  • Experience with Financial Management System (FMS)
  • Built and maintained emergency binders for entire school
  • Maintained strong relationships with staff, students, and parents
  • Maintained student health records
  • Kept office organized and welcoming






Accounts Payable/Receivables Clerk

Shale Industrial Ltd.
09.2016 - 06.2017
  • Prepared and mailed invoices to customers, processed payments, and documented account updates
  • Responded to inbound inquiries regarding accounts and payments
  • Submitted cash and check deposits and generated cash receipts to record money received
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy
  • Worked with Sage accounting software
  • Was on a friendly basis and maintained a strong relationship with customers and vendors
  • Filing and office organization
  • Administrator for Manulife plan
  • Took over 2 full time positions, and was able to complete the work in half the time

Education

Bachelor of Arts - Sociology/Psychology

Concordia University College of Alberta
Edmonton, AB
06.2003

Skills

  • Organize files
  • Answer phones and emails with professionalism and likeability
  • Quick learner
  • Confident with new challenges
  • Friendly, outgoing, organized, and reliable
  • Maintained strong relationships with clients and staff
  • Ability to Multitask

Certification

First Aid Certification

Timeline

Administrative Assistant

Edmonton Public School Board
02.2018 - 06.2023

Accounts Payable/Receivables Clerk

Shale Industrial Ltd.
09.2016 - 06.2017

Bachelor of Arts - Sociology/Psychology

Concordia University College of Alberta

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Monique Lapp