Monique Labossiere
Winnipeg,MB
Summary
Dedicated and detail-oriented employee with extensive experience in exception-based underwriting and problem-solving techniques. My strengths lie in collaboration and knowledge sharing, enabling a deeper understanding of concepts within the team. I successfully created and implemented an onboarding and training outline and roadmap at Wawanesa Mutual Insurance, which has been adopted nationally.
As a strong advocate for broker partnerships, I focus on delivering a member-centric approach to service. I initiated a project to showcase the daily work life of brokers, fostering improved communication and relationships between underwriters and brokers. My aim is to enhance our understanding and interactions, ultimately driving better outcomes for all stakeholders involved.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Underwriter - Personal Lines
Wawanesa Mutual Insurance
08.2020 - Current
- Mentored junior underwriters, fostering their professional growth and enhancing team performance.
- Streamlined underwriting processes for increased efficiency and faster turnaround times.
- Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.
- Provided expert advice on policy wording and endorsements, ensuring clarity in documentation for both clients and staff members.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Made approval and denial recommendations by determining accurate risk levels.
- Regional Defect Representative, be the point person for reporting and investigating system defects within our multiple application systems.
Underwriting Technical Specialist - Term Position
Wawanesa Mutual Insurance
08.2022 - 01.2024
- Trained and mentored all levels of underwriters on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional support, resolving complex technical issues with effective communication skills.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Mentored fellow team members in technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
- Oversaw multiple projects with multiple underwriters reporting to me (Onboarding and training of new hires, Facilitation network, Loss Control and Broker Accuracy Review project)
- Completed quarterly file reviews for the region in a timely manner and continuously provided learning and growth opportunities to the underwriting team.
Insurance Broker
JEM Insurance
08.2016 - 08.2020
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Calculated quotes and educated potential clients on insurance options.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
- Participated in ongoing professional development, staying current with insurance best practices and emerging industry trends.
- Sold and quoted Auto, Home, Tenant, Condo, and Travel insurance policies to new and existing customers.
- Completed daily account reconciling and daily deposits.
- Trained and onboarded new staff at the brokerage.
Sales Associate
Home Hardware Stores
02.2015 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
High School Diploma -
College Lorette Collegiate
Lorette06.2015
Skills
- Training , Mentoring and Facilitating
- Analyzing data, Reporting and Investigating system Deficiencies
- Relationship Building
- Loss Prevention, Risk Evaluation
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities, Analytical Thinking
- Quality Assurance
- Project Management
Accomplishments
- Earned designation as a Canadian Accredited Insurance broker (CAIB) - 2024
- Trained 8 new underwriting staff and continued to oversee the trainer and trainees of approximately 20+ new hires.
- Collaborated with multiple departments in the investigation and resolution of Claims Collaborations
- Completed 3 CIP courses and will continue to pursue the Chartered Insurance Professional Designation
Languages
English
Native or Bilingual
Certification
- Smart Choices: Responsible Service Certification
- Facilitation Certificate "From Theory to Practice" - 2022
- The Art of Facilitation - 2022
- Virtual Facilitation - 2022
- Queens Mental Health Leadership Certificate - 2023
Timeline
Underwriting Technical Specialist - Term Position
Wawanesa Mutual Insurance
08.2022 - 01.2024
Senior Underwriter - Personal Lines
Wawanesa Mutual Insurance
08.2020 - Current
Insurance Broker
JEM Insurance
08.2016 - 08.2020
Sales Associate
Home Hardware Stores
02.2015 - 11.2017
High School Diploma -
College Lorette Collegiate
Similar Profiles
McKenna DavisMcKenna Davis
Commercial Property Underwriter at Wawanesa Mutual InsuranceCommercial Property Underwriter at Wawanesa Mutual Insurance
Leanne SmithLeanne Smith
Leadership Team Member, Enterprise Applications at Wawanesa Mutual InsuranceLeadership Team Member, Enterprise Applications at Wawanesa Mutual Insurance
Lynae DufresneLynae Dufresne
Recovery Care Specialist Accident Benefits at Wawanesa Mutual InsuranceRecovery Care Specialist Accident Benefits at Wawanesa Mutual Insurance
Paul OdiasePaul Odiase
Caregiver at CompanyCaregiver at Company
Josiah BaylonJosiah Baylon
Accounting Clerk at DJN Services Ltd.Accounting Clerk at DJN Services Ltd.