Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monique Jones

Port Renfrew,BC

Summary

With a proven track record at Soule Creek Lodge, I excel in operations management and team leadership, significantly enhancing performance outcomes and customer satisfaction. My expertise in problem-solving and exceptional customer service has led to innovative improvements and efficient operational practices, making a tangible impact on business success.

Overview

10
10
years of professional experience

Work History

Operations Manager

Soule Creek Lodge
07.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Fisheries Technician

Tsawout First Nation
10.2022 - 01.2023
  • Developed best practices for reducing potential negative impacts of human activities on fish habitats, such as erosion control measures or fish passage improvements.
  • Conducted routine maintenance on field equipment, ensuring accurate data collection during fisheries surveys.
  • Implemented innovative sampling techniques to improve the accuracy of fish population assessments in challenging environments.
  • Collected water on weekly basis to assess for predatory issues that could cause harm to marine life.
  • Identified [State]-native resident fish species and kept accurate records of populations.
  • Improved hatchery efficiency by maintaining optimal water quality, temperature, and flow conditions for fish rearing.
  • Contributed to successful grant applications to secure funding for essential research projects aimed at understanding key factors affecting fish populations.

Guest Service Representative

Soule Creek Lodge
05.2021 - 09.2021
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Assistant Store Manager

Liquor Plus and More
03.2015 - 11.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reported issues to higher management with great detail.

Prep Cook

Port Renfrew Hotel
07.2014 - 09.2014
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Followed orders from head chef to establish productive and timely preparation of meals.

Education

BBA - Accounting

Camosun College
Victoria, BC

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service

Languages

English
Professional Working

Timeline

Operations Manager

Soule Creek Lodge
07.2024 - Current

Fisheries Technician

Tsawout First Nation
10.2022 - 01.2023

Guest Service Representative

Soule Creek Lodge
05.2021 - 09.2021

Assistant Store Manager

Liquor Plus and More
03.2015 - 11.2016

Prep Cook

Port Renfrew Hotel
07.2014 - 09.2014

BBA - Accounting

Camosun College

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Monique Jones