Monique Jamerson
Fresno
Overview
5
5
years of professional experience
Work History
DSP
Psalms 23 Residential
09.2025 - Current
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Implemented behavior management techniques to support residents in achieving personal goals.
- Monitored and documented resident progress, ensuring compliance with care plans and regulations.
- Developed positive relationships with residents, fostering a supportive and nurturing environment.
- Assisted with daily living activities, running errands, and household chores.
Health Concierge
Aetna
02.2023 - 03.2025
- Maintained full and current understanding of available plans, products and services
- Provide information such as copays, premium details, preauthorizations, benefits and claims
- Assist customers with finding care providers and scheduling appointments
Life Skills Coach
The Arc Of Fresno/Madera
08.2022 - 01.2023
- Helped to integrate clients in the local community by teaching important social and work-related skills
- Customized strategies based on individuals' goals and strengths
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration
Direct Support Professional
A Better Solution In Home Care
09.2020 - 02.2022
- Assisted patients with self-administered medications
- Monitored progress and documented patient health status changes to keep care team updated
- Maintained clean, safe and well-organized patient environment
- Prepared meals
Education
H.S Diploma - undefined
Washington Union High
Fresno, Ca06.2016
Skills
- Meal prep
- Residential cleaning
- Pharmaceutical administration
- Patient support services
- Health safety practices
- Team collaboration
- Customer care
- Call handling etiquette
- Task management
Timeline
DSP
Psalms 23 Residential
09.2025 - Current
Health Concierge
Aetna
02.2023 - 03.2025
Life Skills Coach
The Arc Of Fresno/Madera
08.2022 - 01.2023
Direct Support Professional
A Better Solution In Home Care
09.2020 - 02.2022
H.S Diploma - undefined
Washington Union High